---
sourceDocument: Brazil Telecommunications, Media, and Technology
sourceDocumentLink: https://www.servicenow.com/docs/r/telecom-media-technology

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Telecommunications, Media, and Technology

ft:clusterId :

    - telmt

bundleId :

    - telmt

workflow :

    - Customer and Industry


---

# Install ServiceNow Otto for Sales CRM for Telecommunications

# Install ServiceNow Otto for Sales CRM for Telecommunications {#ariaid-title1}

Release version: Brazil  
Updated September 24, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Install the ServiceNow Otto for Sales CRM for Telecommunications
`sn_somt_gen_ai` plugin to configure and use agentic workflows and skills in Sales CRM for Telecommunications.

## Before you begin

Role required: admin

## Procedure

1. Navigate to AdminAI Admin HubSettings.
2. On the Settings page, select Plugins.
3. Select Get plugins on the card for the ServiceNow Otto for Sales CRM for Telecommunications plugin.
4. In the confirmation window, select Install Plugin to open the ServiceNow Store page for the plugin in a new browser tab.
5. Install the plugin from the ServiceNow Store page.
6. Return to the admin console.
7. In the dialog box, select Refresh.
8. Either close the dialog box to review all of your plugins, or select View all \<Plugin\> Assists and Skills to review the features of your new plugin.
{#now-assist-tmt-install__steps_now_assist_tmt_install}

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