---
sourceDocument: Brazil Telecommunications, Media, and Technology
sourceDocumentLink: https://www.servicenow.com/docs/r/telecom-media-technology

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Telecommunications, Media, and Technology

ft:clusterId :

    - telmt

bundleId :

    - telmt

workflow :

    - Customer and Industry


---

# Change a inventory record

# Change a service order inventory record {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
As a provider, learn how to change a service order inventory record in the ServiceNow AI Platform for your consumers.

## Before you begin

Role required: order_approver, order_viewer, sn_ind_tmt_orm.order-fulfillment_agent, or sn_ind_tmt_orm.order_fulfillment_manager

## Procedure

1. Navigate to WorkspacesCRM Workspace.
2. To change a service order inventory record for an existing customer account, do the following actions:  
   1. From the Configurable Workspace Lists tab , select Service Orders.
   2. To select all orders, select All or to select an order, select Open.
   3. Select New.
   {#order-capture-change-service-order__ol_bry_kgy_wsb}
3. When the Choose an order type dialog appears, select Change a service and select Create.  
   Figure 1. Choose an order type dialog
{#order-capture-change-service-order__steps_x4q_jys_pqb}

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