---
sourceDocument: Brazil Telecommunications, Media, and Technology
sourceDocumentLink: https://www.servicenow.com/docs/r/telecom-media-technology

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Telecommunications, Media, and Technology

ft:clusterId :

    - telmt

bundleId :

    - telmt

workflow :

    - Customer and Industry


---

# Retire or archive product offering

# Retire or archive a product offering version {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Move a published product offering version to a Retired or Archived state when it is no longer in use or being sold to your customers. When you retire a product offering version, you can't use it in a product
catalog.

## Before you begin

Role required: admin

## About this task

You can maintain only one active version of the product offering. After a product offering is retired or archived, you can't do the following actions:

* Update the product offering version.
* Use it in a product catalog.
{#retire-archive-product-offering-somt__ul_rbp_33v_2tb}

## Procedure

1. Open CRM Workspace.
2. Navigate to ListOfferingsProduct Offerings.  
   A list of product offering records is displayed.
3. Select a record you want to modify.
4. To view the previous versions that are related to this product offering, select MoreVersions (n), where n represents the number of base and previous product offering versions.  
   For detailed information about the field descriptions .
5. From the Versions (n) tab, you can select one or more product offering versions to retire or archive.
   * To retire a previous product offering version, select the check box next to the Number column, and then select Retire.
   * To archive a previous product offering version, select the check box next to the Number column, and then select Archive.
   {#retire-archive-product-offering-somt__choices_nbw_cgk_y3c}
{#retire-archive-product-offering-somt__steps_zwf_vbv_2tb}

*[\>]: and then