---
sourceDocument: Brazil Telecommunications, Media, and Technology
sourceDocumentLink: https://www.servicenow.com/docs/r/telecom-media-technology

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Telecommunications, Media, and Technology

ft:clusterId :

    - telmt

bundleId :

    - telmt

workflow :

    - Customer and Industry


---

# Review service order details

# Reviewing service order details {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Review the account, contact, dates, line items, and related details on the selected service order
to make sure that everything is correct and complete. You perform these tasks in the same Customer Orders form that you use to review customer orders.

## Before you begin

Role required: sn_ind_tmt_orm.service_order_agent, sn_ind_tmt_orm.service_order_manager

## Procedure

1. To review the service order and date details for the entire service order, click Details.  
   * To show the Details pane in the full screen, click the show form in full screen icon ![]().
   * To show the Details, Compose, Activity, and Attachments panes, click the show form and activity icon ![]() (default).
   * To show the Activity pane in the full screen, click the show activity in full screen icon ![]().
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2. In the Details pane, review the general details for the service order.
3. Review the remaining details for the service order.
4. Review the line items, characteristics, and fulfillment tasks for the service order.  
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   | Task | Description |
   |-|-|
   | Review the order line items and related details | See [Review the line items and related details for a service order](https://www.servicenow.com/docs/iqZWobYqjtgSgXOyP6DriQ "Review the line items and the related details of the selected service order to make sure that all line items and details are correct and complete. The related details include the service order line item characteristics and contacts."). |
   | Review the order characteristics | See [Review and update the characteristic values on a service order](https://www.servicenow.com/docs/vd0PFyZ7I5tbMfyEh2Jw7Q "Review and update the characteristic option values that are associated with a service order to make sure that the customer's selections are correct."). |
   | Review the order fulfillment tasks | See [Review and update the service order fulfillment tasks](https://www.servicenow.com/docs/~YxsbgFlFJmKjaCv8em4ZA "Review and update the fulfillment tasks that are associated with a service order, or order orchestration plan, so that you can make sure that all tasks are properly completed."). |
   [ ]

   {#review-update-selected-service-order__table_tlh_qxq_bqb}
5. When you finish reviewing and updating the entire service order, perform one of the following actions.

   | Action | Description |
   | Save the updated service order | Select Save. |
   | Approve the service order | Select Approve. To learn more, see [Reviewing service orders for fulfillment](https://www.servicenow.com/docs/XIBfX3Pjoy2d0770xI~CZA "Learn how your order fulfillment manager can review service orders for fulfillment by using the Order Management application. With this application, you can make sure that your service orders are fulfilled correctly."). Note: Only service order managers with an assigned \[sn_ind_tmt_orm.service_order_manager\] role can approve service orders. |
   |-|-|

   {#review-update-selected-service-order__choicetable_sdj_w33_bqb}
{#review-update-selected-service-order__steps_qnd_vw5_t4b}