---
sourceDocument: Australia Telecommunications, Media, and Technology
sourceDocumentLink: https://www.servicenow.com/docs/r/telecom-media-technology

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Telecommunications, Media, and Technology

ft:clusterId :

    - telmt

bundleId :

    - telmt

workflow :

    - Customer and Industry


---

# Sales Customer Relationship Management for Telecommunications

# Sales Customer Relationship Management for Telecommunications {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The ServiceNow®
Sales CRM for Telecommunications enables to unify your sales, fulfillment, and service operations on one platform.  

|-|-|
| [Explore Learn more about Sales CRM for Telecommunications](https://www.servicenow.com/docs/92tqdQE6agyvLTL1c1gzqw "Learn how the ServiceNow Sales CRM for Telecommunications application can help your organization manage the sales-to-fulfillment cycle for your customers. By adopting an integrated approach to quoting, ordering, and service delivery, you can increase operational efficiency and improve your customer experience.") | [Configure Plan and configure your implementation](https://www.servicenow.com/docs/l45aN4TESbBqYBM5tuOh4w "Set up the Sales CRM for Telecommunications application so that your agents can work on various stages of the product sales life cycle, such as sales opportunities, quotes, order capture and fulfillment, contracts and entitlements, and also the basic product catalog and pricing features used by each application.") |
| [UseUse Sales CRM for Telecommunications as an agent](https://www.servicenow.com/docs/DKVG6YSE2yiZNpXSigzcvw "As agents and managers, you use the CSM Configurable Workspace to complete various tasks when using the Sales CRM for Telecommunications applications.") |   |
[ ]

{#sales-crm__table_b4t_hhl_nnb}

## Additional resources {#sales-crm__section_lmf_tqp_c3c}

* Learn more about what's new and changed, see the [https://www.servicenow.com/docs/access?context=sales-order-management-telecommunications-rn\&version=australia\&pubname=australia-release-notes\&ft:locale=en-US](https://www.servicenow.com/docs/access?context=sales-order-management-telecommunications-rn&version=australia&pubname=australia-release-notes&ft:locale=en-US).
* Review the multiple TM Forum (TMF) Open APIs supported for the product, see [TMF APIs for TMT](https://www.servicenow.com/docs/s5Fb5hgB6sbWzODZZskQRg "Get the details of ServiceNow implementation of TM Forum (TMF) APIs for Telecommunications, Media, and Technology (TMT) products.").
* Log in to your ServiceNow® account and find additional information about implementing and deploying Sales CRM for Telecommunications features at the [Best Practices Library](https://mynow.servicenow.com/now/best-practices/home).
* Access real-time courses, self-paced training, and career resources at [ServiceNow University](https://learning.servicenow.com/lxp?id=learning_course_prev&course_id=ff08c50d9389361056aeb94c5cba10ae&s=1&ssa=3).
* Find useful resources related to your role and explore best practices at [ServiceNow Impact](https://www.servicenow.com/industries/telecom.html).
* Connect with other Sales CRM for Telecommunications users at [Now Community](https://www.servicenow.com/community/telecom/ct-p/telecommunication).
{#sales-crm__ul_e1j_4sz_zfc}