---
sourceDocument: Brazil Telecommunications, Media, and Technology
sourceDocumentLink: https://www.servicenow.com/docs/r/telecom-media-technology

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Telecommunications, Media, and Technology

ft:clusterId :

    - telmt

bundleId :

    - telmt

workflow :

    - Customer and Industry


---

# Inputs for the Service Problem Case sentiment analysis skill

# Inputs for the Service Problem Case sentiment analysis skill {#ariaid-title1}

Release version: Brazil  
Updated October 2, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The Service Problem Case sentiment analysis skill uses the following table and field inputs to analyze the customer sentiment on a service problem case.
{#service-problem-case-sentiment-analysis-skill-inputs__table_irb_5xd_33c__entry__2}

| Input | Description |
|-|-|
| Input table | Service Problem Case \[sn_sprb_mgmt.admin\] |
| Input fields | * Description * Short description * State * Issue severity * Additional comments * Work notes {#service-problem-case-sentiment-analysis-skill-inputs__ul_jrb_5xd_33c} |
[Table 1. Inputs for the service problem case sentiment analysis skill]

{#service-problem-case-sentiment-analysis-skill-inputs__table_irb_5xd_33c}