---
sourceDocument: Brazil Telecommunications, Media, and Technology
sourceDocumentLink: https://www.servicenow.com/docs/r/telecom-media-technology

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Telecommunications, Media, and Technology

ft:clusterId :

    - telmt

bundleId :

    - telmt

workflow :

    - Customer and Industry


---

# Inputs for the service problem case summarization skill

# Inputs for the service problem case summarization skill {#ariaid-title1}

Release version: Brazil  
Updated October 2, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The service problem case summarization skill includes the inputs that identify the table and fields that are used when a service problem case summary is generated.
You can configure the input in the following service problem case summarization stages:

* General details
* View input
* Customize prompt
* Define availability
* Select display
* Review and activate

{#service-problem-case-summarization-skill-inputs__ul_w2g_fnm_vdc}

In this release, you can't modify a skill's input data source. The data source contains the tables and fields that the skill relies on.
{#service-problem-case-summarization-skill-inputs__table_bsy_bdp_5bc__entry__2}

| Input | Description |
|-|-|
| Input table | Service Problem Case \[sn_sprb_mgmt_case\] |
| Input fields | * Description * Short description * Work notes * Additional comments * Diagnostic TaskFields: * Description * Short description * Work notes * state * sys id {#service-problem-case-summarization-skill-inputs__ul_hjz_mgm_c2c} * Resolution TaskFields: * Description * Short description * Work notes * state {#service-problem-case-summarization-skill-inputs__ul_vxq_wgm_c2c} {#service-problem-case-summarization-skill-inputs__ul_j4p_fdp_5bc} |
| Input templates | * Verify * Diagnose * Repair * Test \& Resolve * Close {#service-problem-case-summarization-skill-inputs__ul_mx2_jmm_vdc} |
[Table 1. Inputs for the service problem case summarization skill]

{#service-problem-case-summarization-skill-inputs__table_bsy_bdp_5bc}