---
sourceDocument: Brazil Telecommunications, Media, and Technology
sourceDocumentLink: https://www.servicenow.com/docs/r/telecom-media-technology

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Telecommunications, Media, and Technology

ft:clusterId :

    - telmt

bundleId :

    - telmt

workflow :

    - Customer and Industry


---

# Skill inputs

# Skill inputs for ServiceNow Otto for Customer Service Problem Management {#ariaid-title1}

Release version: Brazil  
Updated October 2, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Look up the table and field inputs that each Customer Service Problem Management skill relies on to generate a summary, insight, or draft.
An input identifies the table and fields that a skill uses to generate its response. A skill's input data source can't be modified. Inputs have been grouped by the record they're most closely associated with:

* [Inputs for the comprehensive summary of linked records skill](https://www.servicenow.com/docs/d7WUvfTMIU~1b0yAWOfvJA "The comprehensive summary of linked records skill uses the following table and field inputs to generate the summary of linked records in an Alternative Dispute Resolution (ADR) case.")
* [Inputs for the deadlock letter draft generation skill](https://www.servicenow.com/docs/9wJlvLvksLIJMhMmSxgREg "The deadlock letter draft generation skill uses the following table and field inputs to generate a deadlock letter for an ADR case.")
* [Inputs for the knowledge article generation skill](https://www.servicenow.com/docs/GAsjx__n4ShP~nusKVEn1w "The knowledge article generation skill includes the inputs that identify the table and fields that are used when the knowledge article draft is generated for a case.")
* [Inputs for the resolution notes generation for ADR skill](https://www.servicenow.com/docs/AcQ8ycIUF8amXK_YeWkRoQ "The resolution notes generation for ADR skill uses the following table and field inputs to generate the resolution notes for an ADR case.")
* [Inputs for the resolution notes generation skill](https://www.servicenow.com/docs/0sQk~fgyv_wR6qynHNWv4A "The resolution notes generation skill includes the inputs that identify the table and fields that are used when the resolution notes are generated for a service problem case.")
* [Inputs for the Service Problem Case sentiment analysis skill](https://www.servicenow.com/docs/YHrNcs~uxm0_22vU3tnTzA "The Service Problem Case sentiment analysis skill uses the following table and field inputs to analyze the customer sentiment on a service problem case.")
* [Inputs for the service problem case summarization skill](https://www.servicenow.com/docs/UXEprtDUM6lghfrButuPRQ "The service problem case summarization skill includes the inputs that identify the table and fields that are used when a service problem case summary is generated.")
* [Inputs for the test summarization skill](https://www.servicenow.com/docs/NRjbDbzGbntA~cU04XKLHA "The test summarization skill includes the inputs that identify the table and fields that are used when a test summary is generated.")
**Related concepts**   

* [AI in Customer Service Problem Management](https://www.servicenow.com/docs/RBiHQ874LffRhsbVO~mlAw "Use ServiceNow Otto components to automate the creation and resolution of service problem cases in Customer Service Problem Management.")