---
sourceDocument: Brazil Telecommunications, Media, and Technology
sourceDocumentLink: https://www.servicenow.com/docs/r/telecom-media-technology

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Telecommunications, Media, and Technology

ft:clusterId :

    - telmt

bundleId :

    - telmt

workflow :

    - Customer and Industry


---

# Standalone AI agents

# Standalone agents in ServiceNow Otto for Sales CRM for Telecommunications {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use these standalone AI agents to autonomously complete ServiceNow Otto for Sales CRM for Telecommunications tasks.

## Standalone agents in ServiceNow Otto for Sales CRM for Telecommunications {#standalone-agents-somt__section_xsv_5rb_hhc}

The following AI agents are available with ServiceNow Otto for Sales CRM for Telecommunications:

* [Order enrichment AI agent](https://www.servicenow.com/docs/Cg37~9kUg4X2MFfRDQ6U8Q "Use the order enrichment AI agent to collect customer order information, identify if the order needs enrichment, and create enrichment tasks.")
* [Order fulfillment AI agent](https://www.servicenow.com/docs/il58m2naHR~8xVK9gn1WMQ "Use the order fulfillment AI agent to identify the tasks required for domain orders by using historical data from similar orders.")
* [Move order voice AI agent](https://www.servicenow.com/docs/qfAWVFnd4Ph2ewSFgXquUA "Use this agent to automatically create a customer move order capture journey.")
* [Order fallout AI agent](https://www.servicenow.com/docs/CYJhQfdzWVt0b2oZ72kYnw "Use the AI agent to automatically create the fallout records based on reported issues on the task's notes.")
* [Image to task plan template AI agent](https://www.servicenow.com/docs/dOI8PLkADF0vT_WCY06VCA "Use the AI agent to create a task plan template for a given specification. The agent uses an uploaded image file, or falls back to tasks from the closest matching specification when no image is available.")
{#standalone-agents-somt__ul_d3q_vjc_hhc}