---
sourceDocument: Brazil Telecommunications, Media, and Technology
sourceDocumentLink: https://www.servicenow.com/docs/r/telecom-media-technology

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Telecommunications, Media, and Technology

ft:clusterId :

    - telmt

bundleId :

    - telmt

workflow :

    - Customer and Industry


---

# Explore

# Exploring Service Test Management {#ariaid-title1}

Release version: Brazil  
Updated October 13, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Service Test Management (STM) enables service providers to define, execute, and monitor service tests in real time, and to review test results and resolve threshold violations.
Service Test Management enables Technology, Media, and Telecommunications (TMT) service providers to define, execute, and monitor service tests in real time. Service providers can use this application where proactive and
reactive service testing is critical. You can create detailed test specifications, define test measures, set threshold limits, and configure actions for threshold violations. STM records the results of tests run against telecom
services. Agents can then perform instantaneous testing and diagnostics.

When a measured value exceeds a defined limit, the system records a violation and can automatically apply a consequence. Agents can then review the test results and use diagnostic and resolution tasks to investigate issues and
address the underlying problems efficiently.

## Benefits {#stm-explore__section_vjk_cfz_1lc}

The Service Test Management provides the following benefits and features:
{#stm-explore__table_ox2_v2z_1lc__entry__2}

| Benefit | Feature |
|-|-|
| Service test definitions: You can create detailed test specifications and establish test measures. | [Test definitions](https://www.servicenow.com/docs/t4STlHAHnKqPu1DgzNFPWQ "A test definition specifies the parameters, metrics, and threshold rules for a service test. Use test definitions to identify the root cause of service problems across service types, product models, and inventory.") |
| Threshold rule violations: You can set threshold rule violations so results are evaluated against defined criteria. | [Threshold rule violations](https://www.servicenow.com/docs/CQSefN740gcuf96~EMA2_Q "Test measures, threshold rule violations, and applied consequences are sent by external systems and stored against a parent record. When a duplicate is received, the system updates the existing record rather than creating a new one.") |
| Real-time test execution and monitoring: You can define, execute, and monitor service tests in real time. Tests can run in on-demand or proactive mode. | [Test run in Service Test Management](https://www.servicenow.com/docs/mQyxtyZ6LSDFrjdjg4fJ9Q "A test run is one execution of a published test definition that validates service behavior. Create test runs from a workspace, through the subflow, or from an external system using the TMF 653 API.") |
| Test groups and diagnostics: You can group test definitions and run them together, and diagnostic tasks support troubleshooting. | [Test groups in Service Test Management](https://www.servicenow.com/docs/A19gKFAaOM9oU~mhCPItoQ "A test group organizes related test definitions and measurement consequences to help identify the root cause of a service problem. Use test groups to define manual or automated testing strategies, apply shared characteristics across test definitions, and limit scope using conditions tied to product inventory records.") |
| Open API integration: The Open API implements TMF653 so external systems can create and retrieve service test definitions and service tests. | [Open API integration](https://www.servicenow.com/docs/FrjRqiis0DsPvFpIx1ePNw "Find the Service Test Management features that are described in the Customer Service Problem Management documentation.") |
[Table 1. Benefits of Service Test Management]

{#stm-explore__table_ox2_v2z_1lc}
**Related concepts**   

* [Service Test Management data model](https://www.servicenow.com/docs/DBq5LEzt6_1SbAjpm9XmNg "The Service Test Management data model uses separate tables to define tests and to store test results. Understand this separation before you configure test groups, test definitions, or threshold rules.")
* [Getting started with Service Test Management](https://www.servicenow.com/docs/lIbx3u7jDoTQPRTbHxMBNQ "Learn how to install Service Test Management and review the plugins that are activated with it.")