Service Test Management

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Define tests, set measurable thresholds, and monitor real-time execution with accuracy using the ServiceNow® Service Test Management application. Streamline your testing process to improve performance, ensure reliability, and deliver consistent results in every scenario.

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    The Service Test Management product enables the you with the ability to precisely define, execute, and monitor service tests in real-time. This advanced system enables customers to create detailed test specifications, establish test measures, and set threshold rule violations that can be utilized by agents for instantaneous testing and diagnostics. Technology, media, and telecommunications (TMT) service providers can use this application where proactive and reactive service testing is critical.

    Additional resources

    • Review the multiple TM Forum (TMF) Open APIs supported for the product, see TMF APIs for TMT.
    • Log in to your ServiceNow® account and find additional information about implementing and deploying Service Test Management features at the Best Practices Library.
    • Access real-time courses, self-paced training, and career resources at ServiceNow University
    • Find useful resources related to your role and explore best practices at ServiceNow Impact.
    • Connect with other Service Test Management users at Now Community.