---
sourceDocument: Brazil Telecommunications, Media, and Technology
sourceDocumentLink: https://www.servicenow.com/docs/r/telecom-media-technology

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Telecommunications, Media, and Technology

ft:clusterId :

    - telmt

bundleId :

    - telmt

workflow :

    - Customer and Industry


---

# Related CSPM information

# Related Customer Service Problem Management information {#ariaid-title1}

Release version: Brazil  
Updated October 13, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Find the Service Test Management features that are described in the Customer Service Problem Management documentation.
Customer Service Problem Management (CSPM) provides the following features that work with Service Test Management.

* The Service Test Management Open API (TMF 653), which external systems use to send test runs, test measures, threshold rule violations, and applied consequences.
* Creating tests from a case.
* Working with diagnostic tasks and resolution tasks.

For more information, see [Customer Service Problem Management](https://www.servicenow.com/docs/5lLgU9872Ci0miFvin~rrg "Efficiently identify and resolve service problems experienced by the customers with the ServiceNow Customer Service Problem Management (CSPM) application. Technology, media, and telecommunications (TMT) service providers can streamline their service management processes and ensure a seamless experience for their customers by leveraging this application.").

For how these records reach the application, see [Recording test results and violations](https://www.servicenow.com/docs/CQSefN740gcuf96~EMA2_Q "Test measures, threshold rule violations, and applied consequences are sent by external systems and stored against a parent record. When a duplicate is received, the system updates the existing record rather than creating a new one."). For the plugin dependency between the two products, see [Plugins installed with Service Test Management](https://www.servicenow.com/docs/Qs8One~cB18gRXIUQRdk1w "Review the plugins that Service Test Management requires and the optional plugins that add characteristics, test decomposition, and conditional test groups.").
**Related reference**   

* [TMF APIs for TMT](https://www.servicenow.com/docs/O426CL8FYlKhwArhZAqy4Q "Get the details of ServiceNow implementation of TM Forum (TMF) APIs for Telecommunications, Media, and Technology (TMT) products.")