---
sourceDocument: Brazil Telecommunications, Media, and Technology
sourceDocumentLink: https://www.servicenow.com/docs/r/telecom-media-technology

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Telecommunications, Media, and Technology

ft:clusterId :

    - telmt

bundleId :

    - telmt

workflow :

    - Customer and Industry


---

# Plugins

# Plugins installed with Service Test Management {#ariaid-title1}

Release version: Brazil  
Updated October 13, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Review the plugins that Service Test Management requires and the optional plugins that add characteristics, test decomposition, and conditional test groups.

## Required plugins {#stm-requirements__stm-requirements-required}

{#stm-requirements__table_stm_req_required__entry__2}

| Plugin ID | Description |
|-|-|
| com.sn_appss | Provides the application services that Service Test Management depends on. |
| com.sn_tmt_core | Provides the shared telecommunications, media, and technology framework. |
[Table 1. Plugins that Service Test Management requires]

{#stm-requirements__table_stm_req_required}

## Optional plugins {#stm-requirements__stm-requirements-optional}

{#stm-requirements__table_stm_req_optional__entry__3}

| Plugin | Plugin ID | What it adds |
|-|-|-|
| Product Model | com.sn_prd_pm | Adds characteristics on test definitions and test groups, characteristic mapping, test decomposition rules, test group characteristic runs, and the Specification field on a test group relationship. Without this plugin, a test group relationship uses a product model only. |
| Product Inventory | com.sn_prd_invt | Adds the Product inventory table and Conditions fields on a test group relationship, so that a test group applies only to product inventory records that meet the conditions. |
[Table 2. Optional plugins and what they add]

{#stm-requirements__table_stm_req_optional}

## Relationship with Customer Service Problem Management {#stm-requirements__stm-requirements-cspm}

You can install Service Test Management without Customer Service Problem Management (CSPM). CSPM requires Service Test Management.

CSPM provides the API that external systems use to send test runs, test measures, threshold rule violations, and applied consequences. For details, see [Related Customer Service Problem Management information](https://www.servicenow.com/docs/FrjRqiis0DsPvFpIx1ePNw "Find the Service Test Management features that are described in the Customer Service Problem Management documentation.").