---
sourceDocument: Brazil Telecommunications, Media, and Technology
sourceDocumentLink: https://www.servicenow.com/docs/r/telecom-media-technology

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Telecommunications, Media, and Technology

ft:clusterId :

    - telmt

bundleId :

    - telmt

workflow :

    - Customer and Industry


---

# Use

# Use Service Test Management {#ariaid-title1}

Release version: Brazil  
Updated October 13, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Review test runs, the measures captured for them, and the violations and consequences that the measures raise.

Test results are normally sent by an external system rather than entered by hand. These topics describe how to read the records that arrive from the external system. For how the records are created, see [Recording test results and violations](https://www.servicenow.com/docs/CQSefN740gcuf96~EMA2_Q "Test measures, threshold rule violations, and applied consequences are sent by external systems and stored against a parent record. When a duplicate is received, the system updates the existing record rather than creating a new one.").

Diagnostic tasks and resolution tasks are described in the Customer Service Problem Management documentation. See [Related Customer Service Problem Management information](https://www.servicenow.com/docs/FrjRqiis0DsPvFpIx1ePNw "Find the Service Test Management features that are described in the Customer Service Problem Management documentation.").