---
sourceDocument: Brazil Telecommunications, Media, and Technology
sourceDocumentLink: https://www.servicenow.com/docs/r/telecom-media-technology

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Telecommunications, Media, and Technology

ft:clusterId :

    - telmt

bundleId :

    - telmt

workflow :

    - Customer and Industry


---

# Workflow

# Service test management workflow {#ariaid-title1}

Release version: Brazil  
Updated October 28, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Understand the end-to-end workflow for service test management, from creating test definitions and setting threshold rules to publishing tests, grouping them with inventory, and recording test run results.

The following diagram shows the main tasks involved in the Service Test Management life-cycle that can be managed by this application.
Figure 1. Service Test Management workflow

The main steps for modeling the Service Test Management are as follows:

1. Create a test definition and define the values that it captures. For more information about test definitions, see [Test definitions in Service Test Management](https://www.servicenow.com/docs/t4STlHAHnKqPu1DgzNFPWQ "A test definition specifies the parameters, metrics, and threshold rules for a service test. Use test definitions to identify the root cause of service problems across service types, product models, and inventory.").
2. Set threshold rules on those values, and measure consequences on the rules. For more information, see [Define threshold rules for a test measure definition](https://www.servicenow.com/docs/plCrB_o8XYed2qYpQ4EDtw "Set the limits for a test measure definition that a captured value is checked against. When a value breaks a limit, the system records a threshold rule violation.")
3. Publish the test definition so that test runs can reference it. For more information, see [Test definitions in Service Test Management](https://www.servicenow.com/docs/t4STlHAHnKqPu1DgzNFPWQ "A test definition specifies the parameters, metrics, and threshold rules for a service test. Use test definitions to identify the root cause of service problems across service types, product models, and inventory.").
4. Group test definitions and relate the group to a specification or a product model, so that the right tests apply to the right inventory. For more information, see [Test groups in Service Test Management](https://www.servicenow.com/docs/A19gKFAaOM9oU~mhCPItoQ "A test group organizes related test definitions and measurement consequences to help identify the root cause of a service problem. Use test groups to define manual or automated testing strategies, apply shared characteristics across test definitions, and limit scope using conditions tied to product inventory records.").
5. Define test group characteristics and map it to the test definition. For more information, see [Test group characteristics](https://www.servicenow.com/docs/njV0bpZn1Qf3tPlynUUR6A "Define characteristics on a test group so that its test definitions can inherit them and the test group run can show them.").
6. You receive test group runs and their results. For more information, see [Test group run in Service Test Management](https://www.servicenow.com/docs/igrio9Ez_w1t5l0t2rztZA "A test group run captures one execution of a published test group and provides a structured record of test runs, measures, and characteristics.") and [Recording test results and violations](https://www.servicenow.com/docs/CQSefN740gcuf96~EMA2_Q "Test measures, threshold rule violations, and applied consequences are sent by external systems and stored against a parent record. When a duplicate is received, the system updates the existing record rather than creating a new one.").

{#stm-workflow__ol_pn4_zdz_1lc}

To learn about the detailed steps for modeling the STM workflow, see [Setting up test configuration records](https://www.servicenow.com/docs/opIMT2HNDU1hc7Sd3Gbz3g "Define the test definitions, test measures, threshold rules, consequences, and test groups that your teams run against telecom services.").

To learn the details of the records that Service Test Management uses, see [Service Test Management components](https://www.servicenow.com/docs/5LZ7XZIyS2DxLomdiPofeQ "Service Test Management uses several record types that work together to define, execute, and evaluate tests.").
**Related concepts**   

* [Service Test Management data model](https://www.servicenow.com/docs/DBq5LEzt6_1SbAjpm9XmNg "The Service Test Management data model uses separate tables to define tests and to store test results. Understand this separation before you configure test groups, test definitions, or threshold rules.")
* [Exploring Service Test Management](https://www.servicenow.com/docs/oSZa8RZuqJf7uPObA2DXBw "Service Test Management (STM) enables service providers to define, execute, and monitor service tests in real time, and to review test results and resolve threshold violations.")