---
sourceDocument: Australia Telecommunications, Media, and Technology
sourceDocumentLink: https://www.servicenow.com/docs/r/telecom-media-technology

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Telecommunications, Media, and Technology

ft:clusterId :

    - telmt

bundleId :

    - telmt

workflow :

    - Customer and Industry


---

# Telecommunications Service Operations Management

# Telecommunications Service Operations Management {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Learn how Telecommunications Service Operations Management (TSOM) empowers communication service providers (CSPs) to proactively monitor, analyze, and resolve network and service issues before they impact customers. Built on the ServiceNow AI Platform, TSOM delivers a unified operations view across distributed, multi-domain telecom environments, helping teams improve service availability, operational efficiency, and customer satisfaction.

## Get started {#telecommunications-service-operations-management__cf-app-landing-get-started}

|-|-|
| [ExploreLearn about how telecom service providers use Telecommunications Service Operations Management.](https://www.servicenow.com/docs/access?context=exploring-tsom&version=australia&pubname=australia-telecom-service-ops&ft:locale=en-US) | [ConfigurePlan and configure your Telecommunications Service Operations Management.](https://www.servicenow.com/docs/access?context=configuring-tsom&version=australia&pubname=australia-telecom-service-ops&ft:locale=en-US) |
| [UseUse Telecommunications Service Operations Management to track comprehensive telecom service operations.](https://www.servicenow.com/docs/access?context=using-tsom&version=australia&pubname=australia-telecom-service-ops&ft:locale=en-US) | [ReferenceGet Telecommunications Service Operations Management reference information.](https://www.servicenow.com/docs/access?context=components-installed-with-tsom&version=australia&pubname=australia-telecom-service-ops&ft:locale=en-US) |
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## Additional resources {#telecommunications-service-operations-management__cf-app-landing-get-help}

* Learn more about what's new and changed, see the [Telecommunications Service Operations Management (TSOM) release notes](https://www.servicenow.com/docs/access?context=telecommunications-service-operations-management-rn&version=australia&pubname=australia-release-notes&ft:locale=en-US).
* Review the multiple TM Forum (TMF) Open APIs supported for the product, see [TMF APIs for TMT](https://www.servicenow.com/docs/access?context=tmt-api-reference&version=australia&pubname=australia-telecom-media-technology&ft:locale=en-US).
* Log in to your ServiceNow® account and find additional information about implementing and deploying Telecommunications Service Operations Management features at the [Best Practices Library](https://mynow.servicenow.com/now/best-practices/home).
* Access real-time courses, self-paced training, and career resources at [ServiceNow
  University](https://learning.servicenow.com/lxp/en/telecommunications-service-management/what-is-servicenow-telecommunications?id=learning_course_prev&course_id=34950e3d53e00b58c2245a01a0490e6d&s=1&ssa=3).
* Find useful resources related to your role and explore general guidelines at [ServiceNow Impact](https://www.servicenow.com/success.html).
* Connect with other Telecommunications Service Operations Management users at [Now Community](https://www.servicenow.com/community/forums/searchpage/tab/message?advanced=false&allow_punctuation=false&q=tsom).
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