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sourceDocumentLink: https://www.servicenow.com/docs/r/telecom-media-technology

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ft:publication_title :

    - Brazil Telecommunications, Media, and Technology

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---

# Test groups

# Test groups in Service Test Management {#ariaid-title1}

Release version: Brazil  
Updated October 23, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
A test group organizes related test definitions and measurement consequences to help identify the root cause of a service problem. Use test groups to define manual or automated testing strategies, apply shared characteristics
across test definitions, and limit scope using conditions tied to product inventory records.

A test group contains multiple test definitions and defines the relationships and measurement consequences used to identify the root cause of a
service problem.You can define these entities for each test, based on your requirements. The test group contains multiple test definitions.

A test group can also have characteristics that its test definitions inherit. You can limit a test group to specific product inventory records by adding conditions to its relationship with a specification.
To configure characteristics that test definitions inherit, see
[Test group characteristics](https://www.servicenow.com/docs/njV0bpZn1Qf3tPlynUUR6A "Define characteristics on a test group so that its test definitions can inherit them and the test group run can show them.").  
You can set up Test groups as either manual or automated:

Manual
:   One or more Test definitions must be attached to the Test group.

Automated
:   You must create a subflow with a list of steps and add it to the group. To run test diagnostics automatically and provide results directly
to the agent, create a flow with specific trigger conditions. When a task meets these conditions, the flow runs automatically and displays the test results for the task.  
Note:  
ServiceNow provides a demo subflow with demo data for the automated test group. Use this demo flow as a reference for creating subflows for new automated test groups. To learn about the automation framework, see [Service Test Management automation framework](https://www.servicenow.com/docs/2W5Dv_R8dQGXdbTyPEtq8Q "Service Test Management uses flows and subflows to run tests in the background. Events, a spoke selector, and templates start and extend them. You can add your own flows and extension points to customize the behavior.").
To create and configure a test group, see [Setting up a test group](https://www.servicenow.com/docs/7NGlU8gJ8LPe5W4OQoWp4Q "Use test groups to define manual or automated testing strategies, apply shared characteristics across test definitions, and limit scope using conditions tied to product inventory records.").
**Related concepts**   

* [Test definitions in Service Test Management](https://www.servicenow.com/docs/t4STlHAHnKqPu1DgzNFPWQ "A test definition specifies the parameters, metrics, and threshold rules for a service test. Use test definitions to identify the root cause of service problems across service types, product models, and inventory.")
* [Test group run in Service Test Management](https://www.servicenow.com/docs/igrio9Ez_w1t5l0t2rztZA "A test group run captures one execution of a published test group and provides a structured record of test runs, measures, and characteristics.")