---
sourceDocument: Brazil Telecommunications, Media, and Technology
sourceDocumentLink: https://www.servicenow.com/docs/r/telecom-media-technology

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Telecommunications, Media, and Technology

ft:clusterId :

    - telmt

bundleId :

    - telmt

workflow :

    - Customer and Industry


---

# TMF APIs for TMT

# TMF APIs for TMT {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read
Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of TMF APIs for TMT

ServiceNow® implements TM Forum (TMF) Open APIs specifically designed for Telecommunications, Media, and Technology (TMT) industries.
These APIs, supported through ServiceNow's Telecommunications Service Management (TSM) and Technology Provider Service Management (TPSM) solutions, enable standardized and seamless integration between Business Support Systems (BSS) and Operations Support Systems (OSS).
They facilitate efficient data exchange and process automation across product catalog, order management, inventory, network resources, service operations, field service, and customer service workflows.
Show full answer Show less  

## Key Features

* **Product and Service Catalog Management:** APIs like TMF620 (Product Catalog) and TMF633 (Service Catalog) allow creation and retrieval of product and service specifications to synchronize catalog data with external systems.
* **Order Management:** TMF622 (Product Order) and TMF641 (Service Order) APIs provide standardized endpoints for placing and managing product and service orders.
* **Inventory and Resource Management:** TMF637 (Product Inventory) and TMF639 (Resource Inventory) APIs enable management of product inventory and network resources.
* **Service Qualification and Quoting:** TMF645 (Technical Service Qualification) checks resource availability before order fulfillment; TMF648 (Quote) manages customer quote data.
* **Ticket and Case Management:** TMF621 (Trouble Ticket) API integrates case, incident, and problem management data between external ticketing systems and ServiceNow.
* **Party Management:** TMF632 API manages consumer, account, and contact data relevant to customer relationships.
* **Service Operations and Events:** TMF642 (Alarm Management) and TMF688 (Event Notification Management) handle event and alert data for telecommunications service operations.
* **Field Service Management:** TMF646 (Appointment) manages booking and scheduling; TMF697 (Work Order) facilitates work order creation and updates, triggered from orders or case tasks.
* **Service Problem Management:** TMF653 API supports creation and retrieval of service test definitions and test results for managing service problem workflows.

## Key Outcomes

* Enables consistent, interoperable integration between ServiceNow and external TMF-compliant systems, improving operational efficiency.
* Supports end-to-end management of product catalogs, orders, inventory, and resources critical for telecommunications and technology providers.
* Facilitates proactive service management through qualification checks, trouble ticket handling, and event notification capabilities.
* Enhances customer service and field operations by enabling appointment scheduling and work order management within the ServiceNow platform.
* Provides a unified approach to managing customer data, service testing, and problem resolution, supporting improved service delivery and customer satisfaction.  
Get the details of ServiceNow® implementation of TM Forum (TMF) APIs for Telecommunications, Media, and Technology (TMT) products.
ServiceNow® supports multiple TM Forum (TMF) Open APIs through its telecommunications industry solutions, such as Telecommunications Service Management (TSM) and Technology Provider Service Management (TPSM). These APIs enable standardized integrations and help ensure seamless interoperability across Business Support Systems (BSS) and Operations Support Systems
(OSS).
{#tmt-api-reference__table_qsg_x3f_23c__entry__3}

| Application | API | Description |
|-|-|-|
| Sales CRM for Telecommunications | [TMF620 - Product Catalog Open API](https://www.servicenow.com/docs/access?context=product-catalog-open-api&version=brazil&pubname=brazil-api-reference&ft:locale=en-US) | The Product Catalog Open API provides endpoints to create and retrieve product catalogs, product offerings, and product specifications. Use this API to manage product catalog information between external systems and the ServiceNow AI Platform. |
| Sales CRM for Telecommunications | [TMF622 - Product Order Open API](https://www.servicenow.com/docs/access?context=tmf622_product_ordering-api&version=brazil&pubname=brazil-api-reference&ft:locale=en-US) | The Product Order Open API provides endpoints that enable a standardized mechanism for placing product orders. Use this API to receive the Sales/Product Order from external CPQ/CRM. |
| Customer foundation | [TMF633 - Service Catalog Open API](https://www.servicenow.com/docs/access?context=service-catalog-open-api&version=brazil&pubname=brazil-api-reference&ft:locale=en-US) | The Service Catalog Open API provides endpoints to create and retrieve service specifications. Use this API to manage service catalog information between external systems and the ServiceNow AI Platform. |
| Sales CRM for Telecommunications | [TMF637 - Product Inventory Open API](https://www.servicenow.com/docs/access?context=product-inventory-open-api&version=brazil&pubname=brazil-api-reference&ft:locale=en-US) | The Product Inventory Open API provides endpoints to create and retrieve product inventories. Use this API to manage product inventory information between external systems and the ServiceNow AI Platform. |
| Sales CRM for Telecommunications | [TMF641 - Service Order Open API](https://www.servicenow.com/docs/access?context=service-order-open-api&version=brazil&pubname=brazil-api-reference&ft:locale=en-US) | The Service Order Open API provides endpoints that enable a standardized mechanism for placing service orders. |
| Sales CRM for Telecommunications | [TMF645 - Technical Service Qualification Open API](https://www.servicenow.com/docs/access?context=ts-qualification-api&version=brazil&pubname=brazil-api-reference&ft:locale=en-US) | The Technical Service Qualification Open API provides endpoints to check the availability of resources and services before submitting orders for fulfillment. |
| Sales CRM for Telecommunications | [TMF648 - Quote Open API](https://www.servicenow.com/docs/access?context=quote-management-api&version=brazil&pubname=brazil-api-reference&ft:locale=en-US) | The Quote Management API provides endpoints to create, update, and retrieve customer quote data. |
| Proactive Service Experience Workflows | [TMF621 - Trouble Ticket Open API](https://www.servicenow.com/docs/access?context=trouble-ticket-open-api&version=brazil&pubname=brazil-api-reference&ft:locale=en-US) | The Trouble Ticket Open API provides endpoints to create, update, and retrieve data from the Case \[sn_customerservice_case\], Incident \[incident\], and Service Problem Case \[sn_sprb_mgmt_case\] tables. Use this API to manage ticket information between external ticketing systems and the ServiceNow AI Platform. |
| Customer foundation | [TMF632 - Party Management Open API](https://www.servicenow.com/docs/access?context=tmf-party-management-open-api&version=brazil&pubname=brazil-api-reference&ft:locale=en-US) | The Party Management Open API provides endpoints for managing parties with a relationship to the enterprise, like a consumer, account, or contact. Use this API to create, update, and retrieve data from the Consumer \[csm_consumer\], Account \[customer_account\], and Contact \[customer_contact\] tables. |
| Telecommunications Network Inventory | [TMF639 - Resource Inventory Open API](https://www.servicenow.com/docs/access?context=resource-inventory-api&version=brazil&pubname=brazil-api-reference&ft:locale=en-US) | The Resource Inventory Open API provides endpoints to create, retrieve, and delete resources. Use this API to manage resources in various network inventory tables. |
| Telecommunications Service Operations Management | [TMF642 - Alarm Management Open API](https://www.servicenow.com/docs/access?context=alarm-open-api&version=brazil&pubname=brazil-api-reference&ft:locale=en-US) | The Alarm Management Open API provides endpoints to create, update, and retrieve data from the Events \[em_event\] and Alert \[em_alert\] tables. |
| Telecommunications Service Operations Management | [TMF688 - Event Notification Management Open API](https://www.servicenow.com/docs/access?context=event_open-api&version=brazil&pubname=brazil-api-reference&ft:locale=en-US) | The Event Notification Management Open API provides an endpoint to create, update, and delete events from the Events \[em_event\] table. |
| Field Service Management for Telecommunication | [TMF646 - Appointment Open API](https://www.servicenow.com/docs/access?context=appointment-open-api&version=brazil&pubname=brazil-api-reference&ft:locale=en-US) | The Appointment Open API is a telecommunication API that allows you to interact with the appointment booking application. Use this API to book appointments and search available time slots. |
| Field Service Management for Telecommunication | [TMF697 - Work Order management Open API](https://www.servicenow.com/docs/access?context=work-order-mgmt-api&version=brazil&pubname=brazil-api-reference&ft:locale=en-US) | The Work Order Management API provides endpoints to create, update, and retrieve work orders.This API is exposed by Field Service Management for Telecommunication and used by Sales CRM for Telecommunications and Telecommunications Service Management. It is used to trigger a work order from either an order task or a case task. |
| Customer Service Problem Management | [TMF653 - Service Test Management Open API](https://www.servicenow.com/docs/access?context=service-test-management-api&version=brazil&pubname=brazil-api-reference&ft:locale=en-US) | The Service Test Management Open API provides endpoints to create and retrieve service test definitions and service tests. Use this API to manage service problem management information between external systems and the ServiceNow AI Platform. |
[Table 1. TMF APIs]

{#tmt-api-reference__table_qsg_x3f_23c}