Service Instance form

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • The Service Instance form enables you to create, review, and modify the details of an application service.

    Table 1. Service Instance form
    Field Description
    Name Unique application service name, which isn’t in use by any other type of application service. Use self-explanatory names such as mailing service or printing service.
    Model ID A product model such as a software model where end of life data is stored.
    Owned by

    User who is familiar with the infrastructure and applications making up the service. This user is the application service Subject Matter Expert (SME) who provides information necessary for a successful creation of an application service.
    Business criticality Priority of the business service.
    Version The application service configuration version.
    Used for Type of deployment environment.
    Operational status Operational status of the application service, such as Ready or Retired.
    Service classification Type of service. Select one of the following.
    • Business Service
    • Technical Service
    • Application Service
    Approval group
    Support group Used by Incident Management as the group managing the contract covering the asset.
    Change Group Used by ITSM for routing of change and change-related tasks.
    Managed by Group that approves this service instance request.
    SLA Service Level Agreement.
    Location. Location where you manage the service.
    Vendor Vendor name.
    Comments Any additional comments.