Customizing the content in your Network Inventory Workspace widgets
Summarize
Summary of Customizing the content in your Network Inventory Workspace widgets
The Network Inventory Workspace in ServiceNow allows users to customize widget content to display a variety of Telecommunications Network Inventory data. This customization is facilitated through standard CMDB groups that organize and retrieve data relevant to network entities, equipment, and their statuses.
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Key Features
- Standard CMDB Group Structure: The data retrieval process utilizes a standard CMDB group structure, including categories like network sites overview and equipment by manufacturer.
- Domain Filtering: Users can filter data based on network domains such as Core, Mobility, and Telco, enhancing reporting accuracy.
- Manufacturer Reporting: Widgets can display equipment statistics by manufacturer, such as the percentage of equipment supplied by Ericsson or Nokia.
- Custom CMDB Groups: Users can create or modify CMDB group codes to include additional manufacturers or change query conditions to suit specific reporting needs.
Key Outcomes
By customizing the Network Inventory Workspace widgets, ServiceNow customers can tailor the displayed data to better align with their operational requirements. This flexibility ensures that users access relevant information efficiently, contributing to informed decision-making and improved network management.
The Network Inventory Workspace is delivered in the base system with a standard set of information in each landing page widget. You can easily customize this content to include other Telecommunications Network Inventory data.
Standard CMDB groups and naming conventions for Network Inventory Workspace widget data
- Network sites overview
- Network entities by category
- Network equipment by manufacturer
- Network equipment by states
For example, the following shows a listing of some of the CMDB groups that are used for the Network Inventory Workspace data collection:
- The first segment represents the assigned domain for the network sites and entities. You use the Network domain selector in the Network Inventory Workspace to filter the data that appears by selecting one of the following
types of network domains:
- Core
- Network domain for the core telecom equipment.
- Mobility
- Network domain for the mobile telecom equipment.
- Telco
- Network domain for the telecom equipment in general.
- All
- All equipment network domains that are combined into a single one for reporting purposes.
- The remaining segments represent a specific type of field data. For example:
- Available Status Equipment
- Reports the Available status for the equipment.
- Pending Repair Status Equipment
- Reports the Pending Repair status for the equipment.
- Ericsson Manufacturer Equipment
- Reports the percentage of the total equipment that is supplied by Ericsson.
- Nokia Manufacturer Equipment
- Reports the percentage of the total equipment that is supplied by Nokia.
- All Available Status Equipment
- CMDB group data that is used in the Network equipment by states widget to report the percentage of equipment that is in the Available status in all network domains.
- Core Available Status Equipment
- CMDB group data used in the Network equipment by states widget to report the percentage of equipment that is in an Available status in the Core network domain.
- Mobility Pending Repair Status Equipment
- CMDB group data used in the Network equipment by states widget to report the percentage of equipment that is in a Pending Repair status in the Mobility network domain.
- All Ericsson Manufacturer Equipment
- CMDB group data that is used in the Network equipment by manufacturer widget to report the total piece count for the equipment that is supplied by Ericsson in all network domains.
- Telecom Nokia Manufacturer Equipment
- CMDB group data that is used in the Network equipment by manufacturer widget to report the total piece count for the equipment that is supplied by Nokia in the Telecom network domain.
Modifying the Network equipment by manufacturer widget
For example, let's say that you want to add another equipment manufacturer to the widget. To accomplish this task, you can use existing CMDB groups for a manufacturer, for each of the network domains, as the base for the new manufacturer. In this example, you use the existing CMDB groups for Ericsson as the base for the CMDB groups that you create for the new manufacturer.
| Existing CMDB Group | Existing CMDB Group |
|---|---|
| All Ericsson Manufacturer Equipment | All Dell Manufacturer Equipment |
| Core Ericsson Manufacturer Equipment | Core Dell Manufacturer Equipment |
| Mobility Ericsson Manufacturer Equipment | Mobility Dell Manufacturer Equipment |
| Telco Ericsson Manufacturer Equipment | Telco Dell Manufacturer Equipment |