Instantiating your network inventory by using design and assign
Summarize
Summary of Instantiating your network inventory by using design and assign
The Design and Assign function within the Telecommunications Network Inventory application enables ServiceNow customers to instantiate, generate, and validate network inventory records at the site level. It allows creation and management of network instances from defined templates and models, ensuring proper configuration and fulfillment of customer order requests.
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Key Features
- Change Request Management: Create change requests using change models to document reasons, priorities, risks, and categories for network changes. This supports modifying workflows, expanding application capabilities, and requesting new services.
- Change Task Execution: Manage and track tasks arising from change requests. Assign tasks to inventory agents who execute actions and create configuration items, allowing parallel work and coordinated completion.
- Record Producer Integration: Assign record producer forms to change models or tasks to automatically generate change requests and tasks with captured input data. This integration facilitates passing parameters from third-party applications and customizing forms based on the type of change.
- Network Element Management: Design and assign functions support creating and modifying key network components such as Link Aggregation Groups (LAG), GPON broadband services, logical and physical connection endpoints, network topology records, cables, equipment, racks, and cards.
- Data Center Infrastructure Allocation: Reserve rack unit space in data centers based on change request requirements and configured placement policies.
- Configuration Item Revision and Operationalization: Update and finalize configuration items to apply changes effectively within the network inventory.
- Phone Number Allocation: Design and assign telephone numbers from pools or standalone formats to meet customer needs.
Practical Application for ServiceNow Customers
By leveraging the Design and Assign function, customers can efficiently fulfill network order requests and manage inventory lifecycle changes with structured change management processes. The ability to automate change request generation via record producers and execute tasks in parallel enhances operational efficiency. Visualization of network topology and management of physical and logical connections improve accuracy and service delivery. Data center rack allocation and configuration item management streamline infrastructure resource planning and deployment.
Overall, this capability ensures accurate instantiation, validation, and modification of network inventory records, supporting comprehensive network lifecycle and order fulfillment workflows within ServiceNow’s Telecommunications Network Inventory application.
By instantiating your network inventory in the Telecommunications Network Inventory application, you can generate and validate your inventory records at the site level. You can also generate your individual network instances from your defined inventory templates and models and then verify that they’re properly configured.
Design and assign overview
- Create a change request by using the change model.
A change request records the details about the change, such as the reason of the change in any network, priority, risk, type of change, and change category. By using a change request, you can change any existing network workflow. You can also expand the application capabilities, request new services, modify network structures, and much more. To learn more, see Create a change request from Network Inventory Workspace.
- Execute a change task.
The list of tasks are created from a change-triggered workflow or you can create a change task manually. The change tasks help you to track and manage the various tasks required to implement the requested changes. By using a list of change tasks, you can assign a task to an inventory agent who can then execute the actions and create a configuration item. At the same time, other agents can work on their assigned change tasks. After all tasks are completed and closed by the agents, the change request can also be closed with comments. To learn more, see Create and execute a change task.
Using a record producer in the design and assign function
If a record producer form is assigned to the selected change model, based on the provided input, a change request is automatically generated. If a record producer form isn’t assigned, you can assign a record producer. To learn more, see Assign a record producer form to a change model.
- Pass third-party application parameters to the Telecommunications Network Inventory application. The Order Management for Telecommunications and Media (OMT) integration is an example. After you assign a record producer form to the change model, the assigned form appears when you select that change model. When you complete the form, the details are filled in the change request form, and the change tasks are created automatically. To learn more, see Assign a record producer form to a change model.
- Change the type of change request. The change task form includes a Request type field that describes the type of change request. Based on your selection, a form appears on the Task Attributes tab. By assigning a record producer form to the request type field of the change task, you can determine which form appears when you select a type. Based on the selected Request type field, a form appears under the Task Attributes tab. After filling out the fields in the form, the change request form updates. To learn more, see Assign a record producer form to a change task.