---
sourceDocument: Brazil Telecommunications Network Inventory
sourceDocumentLink: https://www.servicenow.com/docs/r/telecom-network-inventory

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Telecommunications Network Inventory

ft:clusterId :

    - telninv

bundleId :

    - telninv

workflow :

    - Customer and Industry


---

# Remote Hands Request

# Remote Hands Request {#ariaid-title1}

Use Remote Hands Request Management to enable customers to request services for equipment housed in your datacenter. It connects them directly with your onsite agents handling the remote hands requests.
* **[Submit a Remote Hands Request](https://www.servicenow.com/docs/t2PqJdXv92FS3bBAQRwyWg)**   
  Submit a Remote Hands Request. Create a case record and see how customers track status and updates.
* **[Update a Remote Hands Request](https://www.servicenow.com/docs/i53sKyCqiBI3SfS1TduO1Q)**   
  Update a Remote Hands requests within the CSM/FSM Configurable Workspace.

**Related concepts**   

* [Remote Hands Request Management](https://www.servicenow.com/docs/9wSH9SDayKIbDu7LoUeOug "Remote Hands enables your customers to request services for their equipment housed in your datacenters. Your customers can seamlessly submit and track service requests on the Customer Service Management , eliminating the need for phone calls, emails, or site visits.")