Service Operations Workspace for Telecommunications Network Inventory

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • ServiceNow® Service Operations Workspace is a configurable workspace that provides a converged experience for Telecommunications Network Inventory (TNI) workflows. Configure your agent experience using the easy-to-navigate interface of Service Operations Workspace.

    Service Operations Workspace for TNI overview

    The Service Operations Workspace for TNI a converged experience for agents to view both incident/alert details and Network Inventory entities within a single Workspace. You can monitor the alert and incident for your network site or datacenter and analyze and resolve them, all from a single interface. It helps the agent to identify issues, manage network inventory assets, and promote service continuity across telecom networks.

    Benefits

    Enhance operational efficiency
    Empower operations agents with real-time visibility into datacenter incidents and alerts, enabling faster response and efficient resolution.
    Unify experience for TNI workflows
    Consolidate various TNI workflows into a single, intuitive interface, enabling seamless inventory management across different areas of network infrastructure.
    Customize configurability
    Enable organizations to tailor the workspace to specific requirements and preferences, optimizing productivity by displaying relevant data and tools for each workflow.

    User roles

    Table 1. Service Operations Workspace for TNI user roles and responsibilities
    Role title [Name] Descriptions
    DC Ops Agent [sn_ni_core.dc_ops_agent] Oversees datacenter floor operations, using the floor map to manage incidents and alerts, resolve problems, and handle change requests.
    DC Ops Viewer [sn_ni_core.dc_ops_viewer] Read-only access to the Network Inventory workspace and its components.