---
sourceDocument: Brazil Telecommunications Network Inventory
sourceDocumentLink: https://www.servicenow.com/docs/r/telecom-network-inventory

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Telecommunications Network Inventory

ft:clusterId :

    - telninv

bundleId :

    - telninv

workflow :

    - Customer and Industry


---

# Order Management integration

# Telecommunications Network Inventory and Order Management for Telecommunications and Media {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read
Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Telecommunications Network Inventory and Order Management for Telecommunications and Media

The Order Management for Telecommunications and Media (OMT) application enables ServiceNow customers to manage product and service orders centrally.
Orders are structured hierarchically into product orders, service orders, and resource orders.
The application integrates tightly with the Telecommunications Network Inventory (TNI) application for network-related tasks, requiring change requests to create or modify network configuration items (CIs).
Show full answer Show less  

## Order Workflow and Integration

The order workflow supports customer-facing service orders (CFS) and resource-facing service orders (RFS), with tasks potentially involving network inventory actions. Key workflow stages include:

* **Orchestration:** OMT orchestrates order fulfillment by generating resource orders for network planning and other tasks, initiated by service agents or TMF 641 interfaces.
* **Plan:** Service Project Management (SPM) uses templates to create and process projects integrated with OMT.
* **Procure:** Hardware procurement activities are instantiated to fulfill requests.
* **Design Assign:** TNI creates change requests, triggers appropriate change models, and executes change tasks to read or create required CIs and resources.
* **Build:** Services are physically built or implemented through Field Service Management (FSM).
* **Activate:** Services are deployed using activation procedures.

Network CI creation requires integration between OMT and TNI, where change requests are initiated for network inventory-related order tasks.

## Licensing and Prerequisites

Both Telecommunications Network Inventory and Order Management for Telecommunications applications must be licensed and installed on the same ServiceNow instance for integration to work.

## Administration and Configuration

Administrators must set up the integration by:

* Creating record producers to initiate change requests.
* Defining change models, with default models provided by TNI for provisioning and design tasks, such as:
  * Provision LAG (Link Aggregation Group)
  * GPON Broadband Service (Automated)
  * Fiber-wise Mobility Infrastructure
  * Design and Assign Telco Equipment
* Creating decision entries in TNI's decision tables to control when change requests are generated from order tasks.

The integration workflow automates the creation of change requests linked to order tasks, mapping order management actions and service specifications to change models and record producers.

## Inventory Agent Role

Inventory agents manage assigned change tasks by opening, verifying, implementing, and closing them. Once implemented, created CIs appear under the affected CIs tab, and work notes are updated in the order task. The system then links product orders to CIs by creating install base items.

## Practical Use and Demo Data

ServiceNow provides demo data illustrating integration, such as an SD-WAN product order with an Allocate and Install CPE task that triggers equipment creation change requests in TNI. Demo workflows also support automated provisioning of LAGs, GPON broadband, and fiber mobility infrastructure.

## Key Outcomes

* Centralized management of telecommunication product and service orders with detailed orchestration and fulfillment workflows.
* Integrated network inventory management ensuring accurate creation and modification of network CIs through change requests.
* Automation of complex provisioning and design tasks via predefined change models and templates.
* Clear role separation allowing admins to configure workflows and inventory agents to implement changes efficiently.
* Improved traceability by linking product orders to network inventory items, supporting better asset and service lifecycle management.  
With the Order Management for Telecommunications and Media
(OMT) application, you can manage all your product and service orders from one place. These product orders are divided into service orders that
are further divided into resource orders.

## Introduction to OMT integration {#telecomm-network-inventor-order-management__section_ixm_jqn_dvb}

The order workflow generates the order tasks that fulfill the
customer-facing service order (CFS) and resource-facing service order (RFS). Network-related tasks that involve the inventory configuration items (CIs), models, and templates, may interact with the Telecommunications Network Inventory application to create network CIs. For all network-related order tasks, you must create a change request in the Telecommunications Network Inventory
application.

The
following diagram shows the high-level process of managing a service request and detailed workflow of the Telecommunications Network Inventory and Order Management for Telecommunications applications.  
Following are the stages of the workflow:

1. Orchestration: In this stage, the Order Management for Telecommunications application fulfills the function of order orchestration. It generates resource orders to execute a variety of order-related tasks, encompassing network planning. These resource orders can be initiated by either a service agent or through the TMF 641.
2. Plan: In this stage, the SPM leverages pre-defined SPM project template to initiate project creation. Subsequently, the SPM utilizes the established integration with the Order Management for Telecommunications to facilitate further project processing.
3. Procure: In this stage, instantiation of procurement activity for hardware assets to fulfill the request is obtained.
4. Design Assign: In this stage, the Telecommunications Network Inventory application initiates the following process:
   1. creates change request that triggers the respective change model based on the analyzed change characteristics.
   2. creates change tasks based on the change characteristics.
   3. completes all the tasks through the inventory task flow that includes template sub flow, read flow action, and create flow action. After which required CIs or resources are read or created.
   {#telecomm-network-inventor-order-management__ol_ow4_1b1_1cc}
5. Build: In this stage, the service is physically built or implemented through FSM.
6. Activate: The service is deployed using activation procedure.
{#telecomm-network-inventor-order-management__ol_jfj_ljz_zbc}

To create a network CI, the Telecommunications Network Inventory and Order Management for Telecommunications applications are integrated to perform service or product tasks, such as design and assign. A change request is initiated for the tasks that need a network inventory-related
action.  
You must ensure that these conditions are met:

1. You must have the license of both the Telecommunications Network Inventory and Order Management for Telecommunications applications in the same instance.
2. In this integration, only the ADD action service order request from Order Management for Telecommunications and Media is provided.
{#telecomm-network-inventor-order-management__ol_yp3_vsk_2vb}

## For admins {#telecomm-network-inventor-order-management__section_ltq_jqk_2vb}

To create a change request, an admin must perform the following tasks for an order task that needs the network inventory actions:

1. Create a record producer. To learn more, see [Create a record producer](https://www.servicenow.com/docs/access?context=t_DefRecProdInSCat&version=brazil&pubname=brazil-servicenow-platform&ft:locale=en-US).
2. Create a change model. To learn more, see [Create a change model](https://www.servicenow.com/docs/access?context=create-a-change-model&version=brazil&pubname=brazil-it-service-management&ft:locale=en-US).  
   By default, the Telecommunications Network Inventory application provides the change models that are described in the following table. {#telecomm-network-inventor-order-management__table_gln_ptk_2vb__entry__2}

   | Change Models | Description |
   |-|-|
   | Provision LAG | Creates Ethernet links across ports, and a LAG circuit over those Ethernet links. LAG has virtual interfaces. The VLAN ranges are also created and associated with LAG. |
   | GPON broadband Service (Automated) | Provisions a GPON service over the existing network. |
   | Fiber-wise Mobility Infrastructure | Provisions a mobility infrastructure over the existing network. |
   | Design and Assign Telco Equipment | Creates equipment according to the predefined template at a particular network site. |
   [Table 1. Default Change Models]

   {#telecomm-network-inventor-order-management__table_gln_ptk_2vb} The states are New, Implement, Review, and Closed for the earlier change models. By default, all new change model states are set as New.
3. Create a decision entry in the decision table provided by the Telecommunications Network Inventory application. See [Order Management for Telecommunications integration](https://www.servicenow.com/docs/hnOYESagmauHsF~NcmT~iA "Use a Telecommunications Network Inventory decision table to integrate the Telecommunications Network Inventory and Order Management for Telecommunications applications.") to learn how to create an entry.

{#telecomm-network-inventor-order-management__ol_h2g_3tk_2vb}  
The workflow for creating a change task using TNI-OMT integration is as follows:

1. The OMT subflow creates an order task.
2. When the Order Task Created trigger is received, the TNI flow launches the Create Change Request and later creates a Change Request action.
3. The OMT action and Service Specification are mapped to the Change Model, Record Producer in the TNI Order Task Submit Script Include and Decision Tables. Then the OMT characteristic is mapped to the Record Producer variables.
4. The Producer is then submitted to the Record Producer via the sn_sc.CatItem API.
5. It creates a Change Request with respect to the Order Task, Change Model, and Variables. Also, it uses the sn sc.CatItem API to return the result to the TNI flow.
6. When this action is completed, it adds work notes to the Order task.
7. After the Change Request is closed, it adds work notes to the Order task.
{#telecomm-network-inventor-order-management__ol_fr1_14n_kwb}

## For inventory agents {#telecomm-network-inventor-order-management__section_xp3_n5k_2vb}

An inventory agent can open, verify, implement, and close the assigned change tasks. After implemented, the created CIs are added under the Affected CIs tab. The work notes of the order task are updated when
the order task is closed.  
As a result, the Order Management for Telecommunications and Media application fetches the list of the affected CIs and creates an install base item to relate the product order to the CI. To learn more, see [Configuring order fulfillment in Order Management for Telecommunications, Media, and Technology](https://www.servicenow.com/docs/bundle/utah-technology/page/product/tmt-order-mgt/concept/order-mgt-configuring.html).  
Note:  
* A change request for an order task is created automatically only if a decision entry is created.
* A number of change requests is created based on the need for inventory action of an order task.
* As a demo data:
  * In the Order Management for Telecommunications and Media application, the SD-WAN product has an Allocate and Install CPE task that triggers an equipment creation change request to the Telecommunications Network Inventory application.
  * The Telecommunications Network Inventory application has demo data that you can use to create equipment and provision a link aggregation group (LAG). You can also use it to automate a Gigabyte Passive Optical Network (GPON) broadband and fiber wise mobility infra as Telecommunications Network Inventory workflows.
  {#telecomm-network-inventor-order-management__ul_yts_2vk_2vb}
{#telecomm-network-inventor-order-management__ul_kzq_bvk_2vb}
**Related concepts**   

* [Telecommunications Network Inventory integration with Hardware Asset Management](https://www.servicenow.com/docs/fEC3rq2woia6QZJG9asWQw "By integrating the Telecommunications Network Inventory application with the Hardware Asset Management (HAM) application, you can use an inventory template to create a service request. You can also associate the assets that are available in a stock room to instantiate the equipment.")