Network inventory change request form

The Change Request form enables you to create and modify the change activities for the Telecom Inventory change models in the Design and Assign function.

Table 1. Change Request form

Field	Description
Number	Change request number.
Requested by	User who has requested the change. This field is available in the Change Requests list view so that you can see who requested a particular change.
Service	Business service that you want to make available for the change request.
Service offering	Service option that consists of one or more service commitments that uniquely define the level of service. You can select different levels of performance and features for a service through service offerings. You must select a service to filter the available service offerings.
Configuration item	Configuration item (CI) that the change applies to.
Risk	Risk level for the change. Select one of the following options: High Moderate Low
Impact	Measure of the effect of a change on business processes.
Short description	Summary of the change.
Description	Description of the change in detail.
Model	Change model that is associated with the Telecom Network Inventory change request. After selecting the change model tile, the associated model appears in this field. You can also manually select one of the following options: Add Interface Card Change model that is used to add an interface card in an equipment slot. Create Inventory Equipment Change model that is used to add equipment when using an inventory template in a site or equipment holder. Create Logical Connection Change model that is used to create a logical connection between two network interfaces. Create Physical Connection Change model that is used to create a physical connection between two network interfaces. Emergency Change model that is used for the Telecom Network Inventory emergency changes. GPON Broadband Service Change model that is used to fulfill a GPON broadband order request. Normal Change model that is used for the Telecom Network Inventory normal changes. Note: These change models are available in the Change > Create New > Create a change request window.
Assignment group	Group working on the change request.
Assigned to	User that the change is assigned to. If an assignment rule applies, the change is automatically assigned to the appropriate user or group.

Table 2. Change Request form- Schedule tab

Field	Description
Planned start date	Projected start date for the implementation. The planned start date can be the current date or a future date. The default value for this field is the current date. To change the planned start date, click the calendar icon and select a new date.
Planned end date	Projected end date for the implementation. The planned end date must be after the planned start date. The default value for this field is one day after the planned start date. To change the planned end date, click the calendar icon and select a new date.
CAB required	Option that designates if this change request requires a Change Advisory Board (CAB) approval before implementation.
CAB date	CAB approval date for the implementation.
Actual start date	Actual start date for the implementation. The actual start date can be on or before the planned start date.
Actual end date	Actual end date for the implementation. The actual end date can be before the planned start date but not before the actual start date.
CAB delegate	User who attends the Change Advisory Board (CAB) meeting to describe the change.
CAB recommendation	Notes or recommendations that are related to the CAB meeting.

Table 3. Change Request form- Notes tab

Field	Description
Watch list	User who gets the notifications about the change request. Add the names of the users who receive notifications and can view the watch topic.
Additional comments (Customer visible)	Option that designates if the work notes need to be shared with the user who requested the change.
Work notes	Work notes for the change request.
Work notes list	Users who can get the notification about the work notes.

Table 4. Change Request form- Closure Information tab

Field	Description
Close code	Close code that best describes the reason you are closing this change request. Select one of the following options: Successful Unsuccessful with issues Unsuccessful
Close notes	Any additional notes that describe the outcome of closing this change request.

Table 5. Change Request form- Change Task form

Fields	Description
Number	Change task identification number.
Change request	Change request number under which this change task was created.
Configuration item	Configuration item (CI) to which the change is applied.
Request type	Type of change request, based on the network inventory models.
Short description	Short description for this order task.
Description	Description of this order task.
State	State of this change task. Select one of the following options: Pending Task is waiting for an action from the user. Open No action is taken on this task yet. In Progress Task processing is in progress. Closed Change task is complete. Canceled Change task has been canceled.
Assignment group	Name of the group name that is responsible for this task. Click the search icon () to select a group from the list.
Assigned to	Depending on the selected group, the users who are assigned to the list are shown. Click the search icon () to see the list of users.
Work notes	Free-form work order note text.
Update	Option to save changes that you made to the order task.
Close Task	Option to change the state of the order task to Closed.
Delete	Option to delete this order task.