Configure a webhook

  • Release version: Australia
  • Updated August 11, 2026
  • 1 minute to read

    • Integrate with a webhook to connect to an external event source and push event information to your ServiceNow instance.

    Before you begin

    The plugins listed in the following table must be installed.
    Plugin Plugin ID Plugin description
    TSOM Event Management Connectors sn_tsom_em_conns TSOM Assurance Connectors for events and metrics
    TSOM Event Management Core sn_tsom_em_core TSOM Assurance Core features

    Role required: TSOM Assurance admin

    Procedure

    1. Navigate to > Workspaces > Service Operations Workspace.
    2. From the navigation pane, select the Integrations Launchpad icon .
    3. Select the Browse Integrations tab
    4. Search for the desired integration (for example, Meraki, Fortinet, or VeloCloud).
    5. Select the integration tile.

      For most integrations, select the Events tile.

      Note:
      For Fortinet, two integration tiles are available: Events and Metrics (Push). Select the tile that matches the type of data you want to collect from your Fortinet system.
    6. On the Provide details page, provide details about the connector type.
      1. In the Connector name field, enter a unique name for the connector type.
      2. Optional: In the Tags field, enter tags to help locate and identify connectors of this type on the Express List.
      3. Optional: Add additional tags.
        1. Select the plus sign next to the Tags field.
        2. In the Add tags window, provide the tag key and tag value.
        3. Select Add.
      4. Optional: In the Description field, enter information to help identify this connector type.
      5. Verify that the vendor name in the Source field is correct.
      6. Optional: From the Assignment group drop-down list, select the group or team that is responsible for managing and maintaining the Push connector.
      7. Select Next.
    7. On the Set-up push connector page, copy the auto-generated URL parameter value to the clipboard by selecting Copy to clipboard in the URL parameter value field.

      This URL is automatically generated.

    8. Follow the instructions on the page to integrate your third-party connector with Event Management.
    9. Select Activate.
    10. In the confirmation message, select OK.
    11. Optional: In the Details tab, view the connector details.
      The connector is saved and a notification is sent after the connector is active.
    12. Optional: After you receive a notification that the connector is active, select the Events tab to confirm successful configuration and event flow.
      Incoming events might take a few minutes to appear in the dashboard.