---
sourceDocument: Brazil Telecommunications Service Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/telecom-service-ops

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Telecommunications Service Operations Management

ft:clusterId :

    - tsom

bundleId :

    - tsom

workflow :

    - Customer and Industry


---

# Configure a webhook

# Configure a webhook {#ariaid-title1}

Release version: Brazil  
Updated November 5, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Integrate with a webhook to connect to an external event source and push event information to your ServiceNow instance.

## Before you begin

The plugins listed in the following table must be installed.{#configure-fault-management__table_a55_qgb_13c__entry__3}

| Plugin | Plugin ID | Plugin description |
|-|-|-|
| TSOM Event Management Connectors | sn_tsom_em_conns | TSOM Assurance Connectors for events and metrics |
| TSOM Event Management Core | sn_tsom_em_core | TSOM Assurance Core features |
[ ]

{#configure-fault-management__table_a55_qgb_13c}

Role required: TSOM Assurance admin

## Procedure

1. Navigate to \> WorkspacesService Operations Workspace.
2. From the navigation pane, select the Integrations Launchpad icon ![]().
3. Select the Browse Integrations tab
4. Search for the desired integration (for example, Meraki, Fortinet, or VeloCloud).
5. Select the integration tile.  
   For most integrations, select the Events tile.  
   Note:  
   For Fortinet, two integration tiles are available: Events and Metrics (Push). Select the tile that matches the type of data you want to collect from your Fortinet system.
6. On the Provide details page, provide details about the connector type.
   1. In the Connector name field, enter a unique name for the connector type.
   2. **Optional:** In the Tags field, enter tags to help locate and identify connectors of this type on the Express List.
   3. **Optional:** Add additional tags.  
      1. Select the plus sign next to the Tags field.
      2. In the Add tags window, provide the tag key and tag value.
      3. Select Add.
      {#configure-fault-management__ol_gyl_wbg_s3c}
   4. **Optional:** In the Description field, enter information to help identify this connector type.
   5. Verify that the vendor name in the Source field is correct.
   6. **Optional:** From the Assignment group drop-down list, select the group or team that is responsible for managing and maintaining the Push connector.
   7. Select Next.
   {#configure-fault-management__substeps_hyg_lzd_vzb}
7. On the Set-up push connector page, copy the auto-generated URL parameter value to the clipboard by selecting Copy to clipboard in the URL parameter value field.  
   This URL is automatically generated.
8. Follow the instructions on the page to integrate your third-party connector with Event Management.
9. Select Activate.
10. In the confirmation message, select OK.
11. **Optional:** In the Details tab, view the connector details.  
    The connector is saved and a notification is sent after the connector is active.
12. **Optional:** After you receive a notification that the connector is active, select the Events tab to confirm successful configuration and event flow.  
    Incoming events might take a few minutes to appear in the dashboard.
**Related reference**   

* [Arista VeloCloud installed integrations](https://www.servicenow.com/docs/B6kL5KoKktKWOV1k4cyE2Q "Predefined system integrations use VeloCloud REST APIs to pull events into your ServiceNow instance to monitor your Arista VeloCloud devices.")
* [Cisco Meraki installed integrations](https://www.servicenow.com/docs/AsWHLTszOMsOESA9fQL7Ag "Predefined system integrations use Meraki REST APIs to pull metric data into your ServiceNow instance to monitor your Cisco Meraki devices. Each integration is driven by a connector instance whose metric parameter determines the data that the instance collects.")
* [Fortinet installed integrations](https://www.servicenow.com/docs/vl5~3ZTiQos6nRN7~iez4A "Predefined system integrations use Fortinet REST APIs to pull metric data into your ServiceNow instance to monitor your Fortinet devices.")  
**Related topics**   

* [Exploring Event Management](https://www.servicenow.com/docs/access?context=exploring-event-management&version=brazil&pubname=brazil-it-operations-management&ft:locale=en-US)

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