---
sourceDocument: Brazil Telecommunications Service Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/telecom-service-ops

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Telecommunications Service Operations Management

ft:clusterId :

    - tsom

bundleId :

    - tsom

workflow :

    - Customer and Industry


---

# Activate Discrepancy and Reconciliation

# Activate Telecom Discrepancy and Reconciliation {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Activate the Telecom Discrepancy Identification and Reconciliation feature to ensure consistency between telecom network resources and CMDB or Telecom Network Inventory (TNI) data. This feature helps detect and remediate mismatches automatically, supporting service accuracy and data integrity across your telecom environment.

## Before you begin

Role required: admin

To use this feature, your organization must have an active subscription to TSOM. Telecom Discovery, Telecom Visibility, and this feature are licensed together.

## About this task

Plugin dependencies: verify the following plugins are installed and activated:{#configure-telecom-reconciliation__table_yk1_fxn_xfc__entry__3}

| Plugin | ID / App ID | Type |
|-|-|-|
| Telecom Service Operation Core | `sn_tsom_core` | Store |
| CMDB CI Class Models | `sn_cmdb_ci_class` | Store |
| Expanded Model and Asset Classes | `sn_ent` | Store |
| Visibility Content | `sn_pattern_design` | Store |
| Integration Commons for CMDB | `sn_cmdb_int_util` | Store |
| Discovery Core | `com.snc.discovery.core` | Family |
| ITOM Discovery License | `com.snc.itom.discovery.license` | Family |
| ITOM Licensing | `com.snc.itom.license` | Family |
[ ]

{#configure-telecom-reconciliation__table_yk1_fxn_xfc}

## Procedure

1. Ensure the sn_tsom_core plugin is automatically installed when you install Telecommunications Discovery Patterns or the Nokia Altiplano Service Graph Connector.
2. Ensure the mentioned dependent plugins are activated.
{#configure-telecom-reconciliation__steps_c2l_hyg_yfc}
**Related concepts**   

* [Discrepancy identification -- types of discrepancies](https://www.servicenow.com/docs/uMtMvnlBq2sbcjhpkA_37Q "The Telecom Discrepancy Identification and Reconciliation capability identifies and classifies mismatches between the discovered network state and inventory data stored in the CMDB or TNI.")
* [Telecom discrepancy identification and reconciliation](https://www.servicenow.com/docs/lSwn14sA~rEPPzJaH5CXuw "The system properties are part of the TSOM Visibility plugin (sn_tsom_core) and control the Telecom Discrepancy Identification & Reconciliation log (TSOM CMDB Audit). The TSOM Visibility plugin enables the TSOM Visibility applications. It contains logic shared across the Telecom Discovery and Telecom Discrepancy Identification & Reconciliation solution.")
* [Telecom Discrepancy Identification and Reconciliation](https://www.servicenow.com/docs/SRUQhw8qVE9SvJtaTKGEVQ "Use the Telecom Discrepancy Identification and Reconciliation capability to keep your CMDB or Telecommunications Network Inventory (TNI) in sync with your live telecom network. This solution continuously audits and compares discovered data with inventory records. It helps you detect, classify, and automatically remediate inconsistencies before they impact service quality, assurance, or fulfillment processes.")  
**Related tasks**   

* [Run Telecom Discrepancy audit](https://www.servicenow.com/docs/UZ~IVykhUrZKpd3zxNzrIw#run-audits "The Telecom Discrepancy Audit validates the integrity of configuration items (CIs) and relationships across your telecom inventory using the CMDB Compliance framework.")
* [Control CI attribute updates using Reconciliation rules](https://www.servicenow.com/docs/C2zMF_r9kbsIbxB06DFrmg "To prevent specific attributes of a configuration item (CI) from being overwritten by Discovery or other data sources, use Reconciliation Rules. These rules define which data source is trusted to update a particular attribute when multiple sources provide values.")