---
sourceDocument: Brazil Telecommunications Service Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/telecom-service-ops

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Telecommunications Service Operations Management

ft:clusterId :

    - tsom

bundleId :

    - tsom

workflow :

    - Customer and Industry


---

# Pull connector granularity constraints

# Pull connector granularity constraints {#ariaid-title1}

Release version: Brazil  
Updated November 5, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Each connector type enforces minimum and maximum values for the granularity and metrics collection schedule fields on the connector instance form. The connector instance form rejects values outside the supported
range.
{#pull-connector-granularity-constraints__table_granularity_constraints__entry__4}

| Connector | API / metric type | Field | Constraint |
|-|-|-|-|
| Meraki | All metrics | Granularity | Granularity must be a positive multiple of 60 seconds and must divide evenly into the metrics collection schedule. |
| Meraki | Uplink loss and latency | Granularity | Maximum 5 minutes |
| Meraki | Device performance | Metrics collection schedule | 30 minutes (1800 seconds) is the default collection window. If a lower value is set, an error is shown and the value is reset to the default of 1800 seconds. |
| Fortinet | Interface logs | Metrics collection schedule | 10 minutes (600 seconds) is the default collection window. If a higher value is set, an error is shown and the value is reset to the default of 600 seconds. |
[Table 1. Granularity and schedule constraints by connector and API type]

{#pull-connector-granularity-constraints__table_granularity_constraints}

## Field descriptions {#pull-connector-granularity-constraints__section_field_descriptions}

{#pull-connector-granularity-constraints__table_pqq_xf5_pjc__entry__2}

| Field | Description |
|-|-|
| Granularity | Time resolution of each sample returned per API call. Controls how finely the source system data is sliced within a polling cycle. |
| Metrics collection schedule | Frequency at which the connector polls the source system API. Also referred to as the poller iteration window. |
[Table 2. Field descriptions]

{#pull-connector-granularity-constraints__table_pqq_xf5_pjc}