---
sourceDocument: Brazil Telecommunications Service Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/telecom-service-ops

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Telecommunications Service Operations Management

ft:clusterId :

    - tsom

bundleId :

    - tsom

workflow :

    - Customer and Industry


---

# MPN health status

# Mobile private network health status {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The health status feature provides a quick indicator of radio and core server component health collected from a mobile private network (MPN). The system classifies each component using a configurable rule set and assigns
error codes that identify specific detected conditions.

## How health status is calculated {#rag-status-overview__section_how_it_works}

Each collected component is checked against a set of rules and assigned one of the following statuses:{#rag-status-overview__rag-status-overview-para-1}

* **Red:** The component reports a condition that indicates a critical issue, such as an alarm status of major or critical, or the component is not reachable.
* **Amber:** The component reports a condition that indicates a degraded but non-critical issue, such as a minor alarm or an indeterminate status.
* **Green:** The component reports normal operating conditions across all evaluated fields.
* **Unknown:** The component's status can't be determined from the available data.

{#rag-status-overview__ul_izq_2tc_hkc}

The system checks the rules in a fixed priority order: red conditions first, then amber, then green. A component is marked green only when every green condition matches; if no rule matches at
all, the status is unknown.{#rag-status-overview__rag-status-overview-para-2}

Rules are currently defined for two component types: radio and core server.{#rag-status-overview__rag-status-overview-para-3}

## Rule configuration {#rag-status-overview__section_rule_configuration}

The active rule set is stored as a versioned system property, so you can trace which rule version produced a given status. The system provides a default rule set and supports an
administrator-editable override.{#rag-status-overview__rag-status-overview-para-4}

The system uses the override when one is provided. If the override is empty or contains invalid data, the system automatically falls back to the default rule set so that health status
calculation does not stop.{#rag-status-overview__rag-status-overview-para-5}

The rule set supports multiple vendors, each with its own component types and evaluation logic. Currently, only the Nokia rule set is implemented.{#rag-status-overview__rag-status-overview-para-6}