---
sourceDocument: Brazil Telecommunications Service Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/telecom-service-ops

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Telecommunications Service Operations Management

ft:clusterId :

    - tsom

bundleId :

    - tsom

workflow :

    - Customer and Industry


---

# Telecom Discovery via Fortinet SD-WAN

# Telecom Discovery via Fortinet SD-WAN {#ariaid-title1}

Release version: Brazil  
Updated November 5, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
The Fortinet
Service Graph Connector provides a telecom-aware integration that imports real-time network inventory data from the Fortinet network management system into the Configuration Management Database (CMDB). This integration enhances visibility and management of network resources.

## Key benefits {#telecom-discovery-via-fortinet__section_bqr_q1x_vfc}

* Accurate inventory synchronization: Automatically populates the CMDB with up-to-date physical and logical inventory from Fortinet using secure, REST API-based ingestion. SD-WAN devices, interface cards, ports, slots, and logical connections are included.
* Telecom-aware CI modeling: Models your network infrastructure in a telecom-aligned format using purpose-built CI classes and relationships. The connector promotes an accurate representation of devices and their dependencies that mirrors your network topology.
* Simplified guided setup: Reduces time-to-value with a built-in guided setup that walks you through connection configuration, data source management, and import scheduling.
* Flexible discovery options: Supports custom filters by device IP address, device name, device model, or organization/ADOM. Choose how and when to run discovery.
{#telecom-discovery-via-fortinet__ul_i2f_4bx_vfc}  
Note:  
For a general overview of Service Graph Connector technology, see [Getting started with Service Graph Connectors](https://www.servicenow.com/docs/access?context=cmdb-sgc-intro&version=brazil&pubname=brazil-servicenow-platform&ft:locale=en-US).

## Devices with high port counts {#telecom-discovery-via-fortinet__section_large-port-count-devices}

Devices with a large number of ports (for example, 600 or more) are processed by splitting the port data across multiple import batches. This approach imports ports incrementally
instead of importing all ports for a device at once. This prevents out-of-memory errors during discovery, so devices with high port counts are imported successfully.{#telecom-discovery-via-fortinet__telecom-discovery-via-fortinet-ports-1}

## Fortinet SD-WAN architecture {#telecom-discovery-via-fortinet__section_xzb_t2w_1hc}

The Fortinet SD-WAN architecture is composed of three key components:{#telecom-discovery-via-fortinet__telecom-discovery-via-fortinet-architecture-1}  
1. FortiPortal: A cloud-based service through which you register for Fortinet accounts and manage their licenses.
2. FortiManager: A centralized management solution that oversees and manages SD-WAN networks.
3. FortiAnalyzer: A security analytics and reporting tool that collects and analyzes logs from Fortinet devices to identify potential security threats and conformance issues. Alerts are sent through a preconfigured webhook, and metrics are retrieved through API calls.
{#telecom-discovery-via-fortinet__ol_vz1_53z_kkc}

Fortinet APIs use JSON-RPC to enable programmatic interaction with FortiManager and FortiAnalyzer for bulk configuration, device management, and inventory collection.{#telecom-discovery-via-fortinet__telecom-discovery-via-fortinet-architecture-3}

The following diagram illustrates the architecture of the Fortinet
Service Graph Connector.{#telecom-discovery-via-fortinet__telecom-discovery-via-fortinet-architecture-4}

## CMDB Integrations Dashboard {#telecom-discovery-via-fortinet__section_r14_jdg_12c}

The Integration Commons for CMDB application provides a dashboard with a central view of the status, processing results, and processing errors of all installed Service Graph Connectors. The dashboard displays metrics for all integration runs. You can filter the view to a specific integration, time duration, or integration run. For more details about monitoring integrations in
the CMDB Integrations Dashboard, see [Integration Commons for CMDB](https://www.servicenow.com/docs/access?context=integration-commons-for-cmdb&version=brazil&pubname=brazil-servicenow-platform&ft:locale=en-US).{#telecom-discovery-via-fortinet__telecom-discovery-via-fortinet-dashboard-1}
**Related concepts**   

* [Configure a Fortinet SD-WAN Service Graph Connector](https://www.servicenow.com/docs/nlkZ1V5nZJxZTfqekHSC3w "Configuring the Fortinet SD-WAN Service Graph Connector (SGC) enables you to import physical inventory data from FortiManager into the Configuration Management Database (CMDB) of your ServiceNow instance.")  
**Related tasks**   

* [Run and verify an import schedule for Fortinet SGC](https://www.servicenow.com/docs/wlKTmeeu3fIWwmOdK6DYgw "Manually run a configured import schedule for the Fortinet Service Graph Connector (SGC) to verify that data from Fortinet was successfully imported or updated in the Configuration Management Database (CMDB). You can also perform the import to validate the connector setup, run one-off imports, or test newly configured connection aliases.")