Contract Management Pro for Legal Service Delivery release notes

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of Contract Management Pro for Legal Service Delivery release notes

    The Contract Management Pro for Legal Service Delivery application, available via the ServiceNow Store, streamlines and automates the legal contract lifecycle. It enables the creation of contract document templates, clauses, and clause variations, and supports the submission, review, finalization, and management of legal contract requests. The application also integrates with e-signature solutions and external storage systems to enhance contract handling.

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    The Zurich release introduces significant enhancements focused on contract amendments and user interface improvements, designed to increase efficiency and provide better contract lifecycle visibility.

    Key Features

    • Contract Amendments: This new capability allows formal changes to existing contracts by adding, changing, or removing terms without replacing the entire agreement. Amendment requests are initiated, tracked, and finalized within the system, complete with an audit trail.
    • Request Type Field: A new field distinguishes between contract and amendment requests for clearer processing.
    • Amendment Tracking and History: Each amendment is linked to its parent contract, with amendment history accessible directly from the contract request.
    • Record Producer for Amendments: A record producer in the Employee Center simplifies initiating and monitoring amendment requests.
    • Contract Repository Enhancements: Related lists within the contract repository record provide comprehensive amendment details, including:
      • Contract Requests: Displays all contracts and amendments linked to the contract.
      • Amendment Field Changes: Logs detailed field changes through amendments for easy modification tracking.
      • Contract Documents: Centralized access to all contract and amendment documents, including signed versions, facilitating document management from a single location.
    • UI Improvements: The Coral theme is now the default for new portal, web, and mobile experiences with Next Experience or Core UI enabled. It offers a modern, brand-neutral look with optional dark theme support for web and mobile to improve readability and reduce eye strain.

    Activation and Installation

    The application can be installed by requesting it from the ServiceNow Store. Customers are encouraged to review the store for all available apps and version history. Detailed installation guidance is provided with the product.

    Related ServiceNow Applications

    • Contract Management Pro: This application supports setting up contract templates, clauses, and initiating contract requests. It also integrates with Now Assist for contract analysis, e-signatures, and external storage.
    • Now Assist in Contract Management: Provides AI-driven contract analysis to identify missing or non-standard clauses and automates metadata updates in the contract repository, reducing manual effort.

    The ServiceNow Store Contract Management Pro for Legal Service Delivery application enables you to configure and automate the legal contract lifecycle by creating contract document templates, clauses, and clause variations. You can submit, review, finalize, and manage legal contract requests. The application also supports e-signatures and external storage systems. Contract Management Pro for Legal Service Delivery was enhanced and updated in the Zurich release.

    Contract Management Pro for Legal Service Delivery highlights for the Zurich release

    • Initiate and manage amendment requests for existing contracts.
    • Record producer to initiate an amendment request from the Employee Center.

    See Contract Management Pro for Legal Service Delivery for more information.

    Important:
    Contract Management Pro for Legal Service Delivery is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

    New in the Zurich release

    Contract amendments

    Contract amendments enable you to formally change, add, or remove terms in an existing contract without replacing the entire agreement. The Amendment feature enhances contract lifecycle management by enabling you to initiate, track, and finalize amendments to existing contracts with audit trail.

    A new field, Request type, has been added to clearly distinguish between contract and amendment requests.

    Each amendment is linked to its parent contract, and you can easily view the amendment history directly from the contract request. Additionally, a record producer is available in the base system, allowing you to submit and monitor amendment requests efficiently.

    The following related lists are now available within the contract repository record to provide amendment details:
    • Contract Requests: Displays all contract and amendment requests associated with the contract.
    • Amendment Field Changes: Shows a detailed log of all field changes made through amendments, enabling easy tracking of modifications over time.
    • Contract Documents: Provides access to all documents related to the contract, including those generated or updated as part of amendment processes. The signed contract and its amendment documents are stored in a centralized repository under the parent contract for easy access and managing all related documents from a single location.

    UI changes

    Coral theme
    Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences.

    Activation information

    Install Contract Management Pro for Legal Service Delivery (sn_lg_cnt) by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    For details, see Install Contract Management Pro for Legal Service Delivery.

    Accessibility information

    Dark theme
    The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability.