---
sourceDocument: Xanadu IT Asset Management
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/it-asset-management
Release :
- xanadu
ft:locale :
- en-US
ft:publication_title :
- Xanadu IT Asset Management
ft:clusterId :
- itam
bundleId :
- itam
workflow :
- Technology
---
# Integrating with Aha!
# Integrating with Aha! {#ariaid-title1}
* Release version: Xanadu
*
* Updated August 1, 2024
*
*  4 minutes to read
Integrating your Software Asset Management application with the Aha! service enables you to track your software subscriptions and to reclaim unused licenses.
For more information about the Aha! service, see [Aha! Product
management guide](https://www.aha.io/roadmapping/guide).
Important:
Minimize security risks and protect information by granting access only to the necessary user or API permissions.{#integrate-with-aha__table_box__entry__3}
| Process | Required user role in the Aha! application | Authentication scopes |
|-|-|-|
| Download subscriptions | admin | None |
| Pull user activity | admin | None |
| Reclaim subscription | admin | None |
[Table 1. Minimal user permissions]
{#integrate-with-aha__box-title}
## Create an Aha! OAuth2 application {#ariaid-title2}
Create an Aha! OAuth2 application to get access to the Aha! API.
### Before you begin
Aha! Role required: admin
### Procedure
1. Go to [OAuth2 Authentication](https://www.aha.io/api/oauth2).
2. Log in to the Aha! site using your admin credentials.
3. On the Personal settings page, select Developer.
4. Select the OAuth applications tab.
5. Select Register OAuth application.
6. On the Register new OAuth application form, enter https://instance/oauth_redirect.do as the Redirect URI, where instance is the name of your ServiceNow instance.
7. Select Create.
The OAuth applications tab shows Client ID and Client Secret keys.
8. Note down the values in the Client ID and Client Secret fields.
## Set up ServiceNow instance for Aha! {#ariaid-title3}
Set up your ServiceNow instance to add the Aha! Client ID and Client Secret keys.
### Before you begin
ServiceNow Role required: admin or sam_integrator
### Procedure
1. Log in to your ServiceNow instance.
2. Navigate to Connection \& CredentialsConnection \& Credentials Aliases.
Connection \& Credentials Aliases page appears and shows the list of apps.
3. Locate and open the Connection \& Credentials record for Aha!.
4. Select the Create New Connection \& Credential related link.
5. On the Create Connection and add Credential form, fill in the details.
{#setup-servicenow-instance-to-authorize-aha__table_lm1_134_gpb__entry__2}
| Fields | Descriptions |
|-|-|
| Connection Name | Name of the integration profile. |
| Connection URL | Connection URL for Aha!. |
| OAuth Client ID | OAuth2 key that you received while creating an OAuth2 authentication from the Aha! site. |
| OAuth Client Secret | OAuth Client Secret key that you received while creating an OAuth2 authentication from the Aha! site. |
| OAuth Redirect URL | ServiceNow redirect URL. |
[Table 2. Create Connection and add Credential form]
{#setup-servicenow-instance-to-authorize-aha__table_lm1_134_gpb}
6. Select Configure and get OAuth Token and then select Authorize.
Note:
For the role required to perform this step, refer to the [Minimal user permissions](https://www.servicenow.com/docs/Y~hRPEx3YB1vNI0tJnBWnA#integrate-with-aha "Integrating your Software Asset Management application with the Aha! service enables you to track your software subscriptions and to reclaim unused licenses.") table.
## Create an Aha! integration profile {#ariaid-title4}
Create an integration profile to track software subscriptions and optimize licensing
for the Aha! service.
### Before you begin
To create an Aha! integration profile, request the Software Asset Management - SaaS License Management plugin (sn_sam_saas_int) from the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home).
ServiceNow Role required: sam_integrator or admin
### About this task
If you're using Software Asset Workspace, the option to create the Aha! integration profile in Core UI is inactive.
### Procedure
1. Navigate to the integration profile.
| Interface | Action |
| Core UI | 1. Navigate to AllSoftware AssetSaaS LicenseDirect Integration Profiles. 2. Select New. 3. Select Aha Integration Profile. {#create-aha-integration-profile__ol_ijd_bjk_qtb} |
| Software Asset Workspace | 1. Navigate to License operationsUser SubscriptionsDirect integration profiles. 2. Select New. 3. Select Aha! from the drop-down list. 4. Select Continue. {#create-aha-integration-profile__ol_wjd_bjk_qtb} |
|-|-|
{#create-aha-integration-profile__choicetable_o3p_z3k_qtb}
2. In the Display name field, enter a display name of your choice.
On the form, the following fields are automatically populated.{#create-aha-integration-profile__table_qzs_lcy_gpb__entry__2}
| Field | Value |
|-|-|
| Connection \& Credential Alias | sn_aha_spoke.Aha_ |
| Status | Draft |
| Profile Type | Aha! Subscription |
| Download Subscription Subflow | Aha! Download Subscription You can view events performed by individual users up to one year prior to the current date. For more information, see [Review a software reclamation rule](https://www.servicenow.com/docs/nAflLzIGyHaK_OpPmTYTvw "Use reclamation rules to cancel user subscriptions that have limited to no activity."). Note: Software Asset Management pulls the events from the time that you start downloading user subscriptions irrespective of the profile creation date. |
| Reclaim Subscription Subflow | Aha! Reclaim Subscription |
[Table 3. Aha! Integration Profile form]
{#create-aha-integration-profile__table_qzs_lcy_gpb}
3. Select Create and Get OAuth Token.
4. After the Aha! form is saved, select Publish.
### What to do next
After the integration connects, your ServiceNow instance automatically creates software models, reclamation rules, and software subscriptions that are refreshed daily.
If you want to set up multiple integration profiles with unique connections, create child aliases to manage different configurations and settings for each integration profile. For more information, see [Create a child alias to set up multiple integration profiles](https://www.servicenow.com/docs/ank2kL8kWf4RhxBVQvFw5g "Create a child alias to set up multiple integration profiles with unique connections and manage different configurations for each integration profile.").
Review all automatically generated reclamation rules to reclaim user subscriptions. For more information, see [Review a software reclamation rule](https://www.servicenow.com/docs/nAflLzIGyHaK_OpPmTYTvw "Use reclamation rules to cancel user subscriptions that have limited to no activity.").
Create software entitlements for the automatically generated software models to track used software against owned software.
* For more information on creating software entitlements in the Software Asset Management Core UI, see [Create entitlements in Software Asset Management classic](https://www.servicenow.com/docs/MAohEZPg4SjZLPTVioRdog "Create entitlements in the Software Asset Management application classic to record your license details and allocate purchased software rights to users or devices.").
* For more information on creating software entitlements in the Software Asset Workspace, see [Create entitlements in workspace](https://www.servicenow.com/docs/Jh~FO6x8BChwOmSEDyY0kA "Create entitlements in the Software Asset Workspace to enter your license details and allocate purchased software rights to users or devices.").
* For more information on creating software entitlements using the Software Asset Management Playbook, see [Create entitlements using the guided walk-through](https://www.servicenow.com/docs/Tiy_LA~jOKwaLS2ioqEHRA "Use the guided walk-through playbook for a step-by-step process of creating entitlements.").
{#create-aha-integration-profile__ul_cbz_vhr_sqb}
Reconciliation also runs on your subscriptions as a scheduled job or on-demand. You can view your reconciliation results in the [License Workbench](https://www.servicenow.com/docs/O_bB4w6fQREuwthkTeWiqg "Review reconciliation results in a simplified workbench view.") (Software Asset Management classic application) or the [License usage view](https://www.servicenow.com/docs/UZ6v3AA1wKSbw~zTb_Xy6w "Use the license usage view as a single plane to understand the license position of all software products, remediate non-compliance, view reconciliation results, view, or add removal candidates, and view Software Asset Management related reports.") (Software Asset Workspace). Use these results to determine your license compliance position and to remediate any non-compliance.
* For more information on running reconciliation in the Software Asset Management classic application, see [Run software reconciliation](https://www.servicenow.com/docs/xJni40GL3ctIVn4LYUkVVQ "Reconciliation is run as a scheduled job (default is weekly), but you can also run reconciliation manually to reconcile software products in your environment on demand.").
* For more information on running reconciliation in the Software Asset Workspace, see [Run software reconciliation in the workspace](https://www.servicenow.com/docs/F4t9mIl3Z6yakXJGjLthTg "Reconciliation is run as a scheduled job (default is weekly), but you can also run reconciliation manually to reconcile software products in the Software Asset Workspace environment on-demand.").
{#create-aha-integration-profile__ul_qgf_zhr_sqb}
*[\>]: and then