---
sourceDocument: Xanadu IT Asset Management
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/it-asset-management
Release :
- xanadu
ft:locale :
- en-US
ft:publication_title :
- Xanadu IT Asset Management
ft:clusterId :
- itam
bundleId :
- itam
workflow :
- Technology
---
# Integrating with Adobe Workfront
# Integrating with Adobe Workfront {#ariaid-title1}
* Release version: Xanadu
*
* Updated August 1, 2024
*
*  5 minutes to read
Integrating your Software Asset Management application with the Adobe Workfront application enables you to track your software subscriptions and to reclaim unused licenses.
Important:
Minimize security risks and protect information by granting access only to the necessary user or API permissions.{#integrate-with-workfront__table_box__entry__3}
| Process | Required user role in the Adobe Workfront application | Authentication scopes |
|-|-|-|
| Download subscriptions | administrator | None |
| Pull user activity | administrator | None |
| Reclaim subscription | administrator | None |
[Table 1. Minimal user permissions]
{#integrate-with-workfront__box-title}
## Generate a Workfront API key {#ariaid-title2}
Generate an API key for authenticating Workfront API
requests.
### Before you begin
Workfront Role required: administrator
### Procedure
1. From a web browser, open [Adobe Workfront](https://www.workfront.com).
2. Log in using your admin credentials.
Your Adobe Workfront instance opens.
3. On the page header of your Adobe Workfront instance, select the Main Menu icon (![Main Menu icon.]()) and then select Setup.
4. From the left navigation menu of the Setup page, navigate to SystemCustomer Info.
The Customer Info page opens.
5. In the API Key Settings section, select Generate API Key.
Adobe Workfront automatically generates your API key and displays it under Your User's API Key.
6. Copy your API key and save it in a secure location for later use.
7. In the same section, select the time period after which you want the API key to expire from the After creation, API keys expire list.
The default time period is one month.
Note:
You can change this time period at any time. Whenever you change the time period, the newly selected time period begins from the moment that you make the change.
{#generate-workfront-api-key__steps_uwp_4mr_gqb}
## Create a Workfront connection {#ariaid-title3}
Create a connection between your Workfront applications and your ServiceNow instance so that your instance can retrieve user data from
your applications.
### Before you begin
ServiceNow Role required: admin
### Procedure
1. From your ServiceNow instance, navigate to Process AutomationFlow Designer.
The Flow Designer launches in a new tab.
2. Select the Connections tab.
3. Locate your Workfront connection and then select Add Connection.
4. In the Create Connection dialog box, fill in the fields.
{#create-workfront-connection__table_xd2_qht_lnb__entry__2}
| Field | Description |
|-|-|
| Connection Information ||
| Connection Name | Name of the Workfront connection. This field populates automatically. |
| Connection URL | URL for the connection. Enter https://<domain-name>.my.workfront.com, where \<domain-name\> is your company subdomain. |
| Credential Information ||
| API Key | API key for your Workfront applications. Enter the same API key that you generated in [Generate a Workfront API key](https://www.servicenow.com/docs/t1WIuWbu9McYq4Sq8T2y_Q#generate-workfront-api-key "Generate an API key for authenticating Workfront API requests."). |
[Table 2. Create Connection dialog box]
{#create-workfront-connection__table_xd2_qht_lnb}
5. Select Create Connection.
{#create-workfront-connection__steps_yxg_1dg_cqb}
## Create a Workfront integration profile {#ariaid-title4}
Create a Workfront integration profile to track software subscriptions
and optimize licensing for your Workfront applications.
### Before you begin
To create a Workfront integration profile, request the Software Asset Management - SaaS License Management plugin
(sn_sam_saas_int) from the [ServiceNow Store](https://store.servicenow.com/).
ServiceNow Role required: sam_integrator or admin
### About this task
If you're using Software Asset Workspace, the option to create the Workfront integration profile in Core UI is inactive.
### Procedure
1. Navigate to the integration profile.
| Interface | Action |
| Core UI | 1. Navigate to AllSoftware AssetSaaS LicenseDirect Integration Profiles. 2. Select New. 3. Select Workfront Integration Profile. {#create-integration-profile-workfront__ol_ijd_bjk_qtb} |
| Software Asset Workspace | 1. Navigate to License operationsUser SubscriptionsDirect integration profiles. 2. Select New. 3. Select Workfront from the drop-down list. 4. Select Continue. {#create-integration-profile-workfront__ol_wjd_bjk_qtb} |
|-|-|
{#create-integration-profile-workfront__choicetable_o3p_z3k_qtb}
2. On the form, fill in the fields.
{#create-integration-profile-workfront__table_v44_nq1_wmb__entry__2}
| Field | Description |
|-|-|
| Display Name | Name of the integration profile. For example, Workfront Integration. |
| Connection \& Credential | Connection and credential alias for the Workfront spoke. This field is automatically set to sn_workfront_spoke.Workfront. |
| Status | Status of the integration profile. * If you have not published the integration profile, this field is automatically set to Draft. * If you have already published the integration profile, this field is automatically set to Published. {#create-integration-profile-workfront__ul_wpy_zvq_dcc} |
| Profile Type | Type of integration profile. This field is automatically set to Workfront Subscription. |
[Table 3. Integration Profile form]
{#create-integration-profile-workfront__table_v44_nq1_wmb}
3. On the Download Subscription Subflow tab, verify that the Subflow field is set to Workfront Download Subscriptions.
4. On the Calculate Activity Subflow tab, verify that the Subflow field is set to Workfront Update User Activity Subflow.
5. On the Reclaim Subscription Subflow tab, verify that the Subflow field is set to Workfront Reclaim Subscription.
6. Select Save.
Your ServiceNow instance creates a draft integration profile. The integration profile uses the Workfront Download Subscriptions, Workfront Update User Activity, and Workfront Reclaim Subscription subflows to retrieve user data from the Workfront application.
7. After the form reloads, select Publish.
Note:
To optimize memory and avoid performance issues in your Workfront flow, you can turn off the flow engine reporting level by navigating to System PropertiesAll Properties and selecting the com.snc.process_flow.reporting.level system property. On the System Property page, set the Value to OFF and then select
Update.
In addition, you can reduce the number of items in the execution details by navigating to System PropertiesAll Properties and then selecting the com.snc.process_flow.reporting.datastream.item.lastn system property. On the System Property page, set the Value to
10 and then select Update.
### What to do next
After the integration connects, your ServiceNow instance automatically creates software models, reclamation rules, and software subscriptions that are refreshed daily.
If you want to set up multiple integration profiles with unique connections, create child aliases to manage different configurations and settings for each integration profile. For more information, see [Create a child alias to set up multiple integration profiles](https://www.servicenow.com/docs/ank2kL8kWf4RhxBVQvFw5g "Create a child alias to set up multiple integration profiles with unique connections and manage different configurations for each integration profile.").
Review all automatically generated reclamation rules to reclaim user subscriptions. For more information, see [Review a software reclamation rule](https://www.servicenow.com/docs/nAflLzIGyHaK_OpPmTYTvw "Use reclamation rules to cancel user subscriptions that have limited to no activity.").
Create software entitlements for the automatically generated software models to track used software against owned software.
* For more information on creating software entitlements in the Software Asset Management Core UI, see [Create entitlements in Software Asset Management classic](https://www.servicenow.com/docs/MAohEZPg4SjZLPTVioRdog "Create entitlements in the Software Asset Management application classic to record your license details and allocate purchased software rights to users or devices.").
* For more information on creating software entitlements in the Software Asset Workspace, see [Create entitlements in workspace](https://www.servicenow.com/docs/Jh~FO6x8BChwOmSEDyY0kA "Create entitlements in the Software Asset Workspace to enter your license details and allocate purchased software rights to users or devices.").
* For more information on creating software entitlements using the Software Asset Management Playbook, see [Create entitlements using the guided walk-through](https://www.servicenow.com/docs/Tiy_LA~jOKwaLS2ioqEHRA "Use the guided walk-through playbook for a step-by-step process of creating entitlements.").
{#create-integration-profile-workfront__ul_cbz_vhr_sqb}
Reconciliation also runs on your subscriptions as a scheduled job or on-demand. You can view your reconciliation results in the [License Workbench](https://www.servicenow.com/docs/O_bB4w6fQREuwthkTeWiqg "Review reconciliation results in a simplified workbench view.") (Software Asset Management classic application) or the [License usage view](https://www.servicenow.com/docs/UZ6v3AA1wKSbw~zTb_Xy6w "Use the license usage view as a single plane to understand the license position of all software products, remediate non-compliance, view reconciliation results, view, or add removal candidates, and view Software Asset Management related reports.") (Software Asset Workspace). Use these results to determine your license compliance position and to remediate any non-compliance.
* For more information on running reconciliation in the Software Asset Management classic application, see [Run software reconciliation](https://www.servicenow.com/docs/xJni40GL3ctIVn4LYUkVVQ "Reconciliation is run as a scheduled job (default is weekly), but you can also run reconciliation manually to reconcile software products in your environment on demand.").
* For more information on running reconciliation in the Software Asset Workspace, see [Run software reconciliation in the workspace](https://www.servicenow.com/docs/F4t9mIl3Z6yakXJGjLthTg "Reconciliation is run as a scheduled job (default is weekly), but you can also run reconciliation manually to reconcile software products in the Software Asset Workspace environment on-demand.").
{#create-integration-profile-workfront__ul_qgf_zhr_sqb}
*[\>]: and then