--- sourceDocument: Brazil Customer Service Management sourceDocumentLink: https://www.servicenow.com/docs/r/customer-service-management Release : - brazil ft:locale : - en-US ft:publication_title : - Brazil Customer Service Management ft:clusterId : - csm bundleId : - csm workflow : - Customer and Industry --- # Activate Communities plugins # Activate Communities plugins {#ariaid-title1} Release version: Brazil Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read Activate the Customer Communities plugin to use the Communities application. ## Before you begin Role required: sn_communities.admin Important: Starting with the Brazil release, Communities is being prepared for future deprecation. It will be hidden and no longer installed on new instances but will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base. ## About this task Communities is available for customers who are: * Licensed for the Customer Service Management application. * Licensed for HR Service Delivery. {#activate-communities__ul_ag4_wkm_p3b}To activate Communities, activate the Customer Communities plugin (com.sn_customer_communities). This plugin is not active by default. When you activate the Customer Communities plugin, the following plugins automatically activate: * External User Registration plugin (com.sn_external_user_register) * Communities plugin (com.sn_communities) * Gamification plugin (com.snc.gamification) * Subscriptions and Activity Feed Framework plugin (com.snc.activity_subscriptions) {#activate-communities__ul_fkt_w1s_r1b} To activate Communities demo data, activate the Communities Demo Data plugin (com.sn_communities_demo). To activate the Communities dashboard, activate the Performance Analytics --- Content Pack --- Communities plugin (com.snc.pa.communities). ## Procedure 1. Navigate to AllSystem DefinitionPlugins. 2. Search for the plugin com.sn_communities. 3. Click Install. 4. Click Activate on the Activate Plugin pop-up window. **Related concepts** * [Community content types](https://www.servicenow.com/docs/20lAT0gi0viisfnpAcSeVQ "There are seven supported content types: Answer, Blog, Comment, Document, Event, Question, and Video.") * [Community feedback types](https://www.servicenow.com/docs/4ENz9nBbf_zCxogBdgWbtw "There are two supported feedback types: Upvote and Helpful.") * [Community access types](https://www.servicenow.com/docs/BiNirCA44mPR32BqqD01Sw "Access types are used to control access to a forum or a content type.") * [Platform Analytics Solutions for Communities](https://www.servicenow.com/docs/48J5o9wsGQwMaS6cdFnWpw "This Platform Analytics Solution contains preconfigured dashboards. These dashboards contain actionable data visualizations that help you improve your business processes and practices.") * [Create a case from a discussion](https://www.servicenow.com/docs/Q1WPfSueYQABOToEKkNLww "In order to engage your internal experts to reply to discussion threads, you can create cases directly from community questions.") * [Enable knowledge harvesting](https://www.servicenow.com/docs/CNYVY073k9_pdZcwzxiZIg "Configure knowledge harvesting from a community to convert unstructured conversations to structured knowledge articles and make the information more accessible.") * [Forum and user permissions management](https://www.servicenow.com/docs/xy~~ZDKIFwMBdBoduRjIqw "Community and forum administrators can give users and groups of users different levels of access to forums and forum content.") * [Enable users to self-register to a community](https://www.servicenow.com/docs/VlbaCdJTSJIZJAt4ekTHhw "Once users have accessed public forums and decided they want to join the community, they can self-register to the community. External user registration provides a way of validating users and requires them to accept the community Terms and Conditions.") * [Administer gamification](https://www.servicenow.com/docs/6INJ8D24p0vkERKQiSkKyQ "Users with the gamification administrator role can create the rules and other entities that award points to users based on their participation within the community.") * [Community Service Portal](https://www.servicenow.com/docs/~nOAqR2uc8_NfSdDvmEpgw "The Community Service Portal is a web interface that is based on the ServiceNow Service Portal application.") **Related tasks** * [Migrate Social Q\&A data to Communities](https://www.servicenow.com/docs/hhuvJrxjDSwGFQgpMGl0Rg "If you want to migrate existing Social Q&A content to Communities, you can use a script to migrate the data.") * [View community logs](https://www.servicenow.com/docs/IrZi2~wu1ZABgt7u3hLCfA "Community logs display information about who has viewed or searched for content in a community. The list view displays all log entries, unless filtered.") * [View community feedback and bookmarks tables](https://www.servicenow.com/docs/o4vccT5C4L3IMMd~xIrZ5g "View feedback and bookmarks tables to view which community content was given feedback or was bookmarked.") * [Configure community content types](https://www.servicenow.com/docs/OsRskNtFDUjZGlxdA1P0zg "Configure content types, such as videos and blogs, for the community.") * [Configure video sources for a community](https://www.servicenow.com/docs/596i24n6LI1Z67yprOEWvg "Configure additional sources that can be used for uploading a video to the community.") * [Configure community forums](https://www.servicenow.com/docs/uSKY5VP58OuptQ34wN18hQ "A forum is a place for users to share content, exchange notes, ask and answer questions, and so on. Before community users can contribute content, configure a forum with content types and permissions, and create and add topics to one or more forums.") * [Configure the community profile](https://www.servicenow.com/docs/itynD_BV0GYSL_hUyiAbJA "Set up the community profile by configuring profile fields and deciding which fields to display in the personal information section of the community profile.") * [Create community Terms and Conditions](https://www.servicenow.com/docs/qpdWmT_3fpPpeYghtVJ82w "Community members must follow the community rules of conduct. Create community Terms and Conditions and them share to build a successful community. Every community user must review and accept the Terms and Conditions before contributing to a community.") * [Moderate a community](https://www.servicenow.com/docs/fn0K7rSuIzC4qiB3Le0thQ "Community moderators can manage content quality by reducing the inappropriate content that is posted on the community.") **Related reference** * [Community setup guide for admins](https://www.servicenow.com/docs/orfTt4RVHmUu7_HkzvMReg "Define your requirements with community and forum stakeholders and set up your forums for community users to start creating content.") *[\>]: and then