---
sourceDocument: Brazil Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/customer-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Lists

# Lists {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Learn about how Workspace lists function with CRM Workspace.

The list view displays filtered lists of records, such as All tasks, Open tasks, and My tasks. By setting up list categories and filtered lists, you help your agents quickly find the records they need to work on. Configure your Workspace lists setups in CRM Workspace.

## List Menu Configuration {#migration-lists__section_sd5_xnz_54b}

The Menu Configuration is a container that houses the default configurations of the list menu which consists of categories and filters.
{#migration-lists__table_td5_xnz_54b__entry__2}

| Legacy table name | UIB table name |
|-|-|
| No corresponding table | sys_ux_list_menu_config |
[Table 1. List Menu corresponding tables]

{#migration-lists__table_td5_xnz_54b}The List Menu setup is added by default to CRM Workspace. Associate your list and list categories with this configuration.

## List categories {#migration-lists__section_u5g_1y5_r4b}

List categories enable you to group records so that agents can find the records they need to
work on.
{#migration-lists__table_ars_cy5_r4b__entry__2}

| Legacy table name | UIB table name |
|-|-|
| sys_aw_list_category | sys_ux_list_category |
[Table 2. List category corresponding tables]

{#migration-lists__table_ars_cy5_r4b}

## Filtered lists {#migration-lists__section_u1h_x4z_54b}

Filtered lists enable you to group records that help agents do their work more
efficiently.
{#migration-lists__table_v1h_x4z_54b__entry__2}

| Legacy table name | UIB table name |
|-|-|
| sys_aw_list | sys_ux_list |
[Table 3. Filtered list corresponding tables]

{#migration-lists__table_v1h_x4z_54b}  
Note:  
Roles and groups are defined in the UIB table and are not applicable.

## Role and Access {#migration-lists__section_y5g_2y5_r4b}

Roles and access enable you to define the audience of each of the lists defined in the list filters.{#migration-lists__table_ij2_fy5_r4b__entry__2}

| Legacy table name | UIB table name |
|-|-|
| sys_aw_list | sys_ux_applicability_m2m_list |
[Table 4. Role and Access corresponding tables]

{#migration-lists__table_ij2_fy5_r4b}To migrate roles and access, select a filtered list and choose the audience.