Dispute agent workspace

The dispute agent workspace provides a single location for a dispute agent to process cases and tasks. An agent can use this workspace to respond to all task types, view the full context of an issue, and get relevant recommendations to help resolve issues.

If you're a user with either the sn_bom_credit_card.admin or sn_bom_credit_card.dispute_agent role, you can access the dispute agent workspace.

On the workspace landing page, as an agent, you can get a quick overview of the cases and tasks that you and your team are working on. The widgets help you and your team to monitor your workload, focus on high-priority items, and track your responsibilities.

Note:

The widgets and the data that are displayed in the widgets depend on your role.

The following example shows the new dispute agent landing page.

• User experience enhancements in dispute agent workspace
  The new workspace enhances the disputes process for agents by enabling them to work on tasks directly from the main playbook page. This user experience provides them with the necessary information to navigate through the various stages in the flow.