Install Public Sector Digital Services Core

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • You can install the Public Sector Digital Services Core application (sn_gsm) if you have an admin role. The application includes demo data.

    Before you begin

    • Ensure that the application and all of its associated ServiceNow Store applications have valid ServiceNow entitlements. For more information, see Get entitlement for a ServiceNow product or application.
    • Review the Public Sector Digital Services Core application listing in the ServiceNow Store for information on dependencies, licensing or subscription requirements, and release compatibility.

      The Public Sector Digital Services Core application requires a subscription.

    Role required: admin

    About this task

    For more information, see Components installed with Public Sector Digital Services Core.

    Procedure

    1. Navigate to All > System Applications > All Available Applications > All.
    2. Find the Public Sector Digital Services Core application (sn_gsm) by using the filter criteria and search bar.

      You can search for the application by its name or ID. If you can't find the application, you might have to request it from the ServiceNow Store.

      In the list next to the Install button, the versions available to you are displayed.

    3. Select a version from the list and select Install.

      In the Install dialog box that is displayed, any dependencies that are installed along with your application are listed.

    4. If you're prompted, follow the links to the ServiceNow Store to get any additional entitlements for dependencies.
    5. Optional: If demo data is available and you want to install it, select the Load demo data check box.
      Demo data comprises the sample records that describe application features for the common use cases. Load the demo data when you first install the application on a development or test instance.
      Important:
      If you don't load the demo data during installation, it's unavailable to load later.
    6. Select Install.

    What to do next

    Use guided setup to configure the Public Sector Digital Services Core application. If you're not using guided setup, you can customize the Government Service Portal and configure the CSM Configurable Workspace for public sector use by following the optional configuration steps for Public Sector Digital Services Core.