Customize event management

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • Customize the management of events (Notification, Subscription Confirmation, and Unsubscribe Confirmation) you receive for your ServiceNow instance from Amazon SNS.

    Before you begin

    Role required: admin.

    Procedure

    1. In Flow Designer, create a copy of the default subflow, Amazon SNS Subscription and customize the subflow as per your requirement.
      For more information about creating subflows, see Building subflows.
    2. Copy and record the internal name of the customized subflow.
    3. Navigate to AWS Configuration > All Configurations.
    4. Open the record you had created to receive events.
      In this record, the internal name of the default Amazon SNS Subscription subflow is specified in Property Value.
    5. Update this record by replacing the internal name of default subflow with the internal name of the customized subflow in Property Value.
      Note:
      Use the same Client Secret.

    Result

    The event management is customized as per your requirement.