Integration Hub Usage Dashboard

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 2 minutes to read
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    Summary of Integration Hub Usage Dashboard

    The Integration Hub Usage Dashboard provides valuable insights into the usage of Integration Hub by displaying data such as monthly transaction averages and data egress through REST and SOAP APIs. Access is role-based, and users can customize their views using filters and drill-down options. The latest version is Integration Hub Usage Dashboard v 3.0.0.

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    Key Features

    • Transactions Tab: Contains sections for Overview, Spokes, and Protocols and Features, allowing users to analyze transaction data from different perspectives.
    • Data Egress Tab: Includes sections for Overview, API, and Export, providing insights into data egress volume and trends across various sources and formats.
    • Customizable Reports: Users can modify how reports are displayed, including filters and column arrangements, with all charts rounded to the nearest data metric.

    Key Outcomes

    By utilizing the Integration Hub Usage Dashboard, ServiceNow customers can gain a comprehensive understanding of their Integration Hub transactions, identify the most frequently used protocols, and analyze data egress trends. These insights facilitate better decision-making and optimization of integration strategies within their ServiceNow instance.

    Get insights on the usage of Integration Hub data from the Integration Hub Usage Dashboard. For example, view the average number of monthly transactions in the last year or the data egress from Integration Hub via REST and SOAP API protocols.

    The Integration Hub Usage Dashboard gives insights in the form of reports. Access to the dashboard is role-based. The reports are available under various sections in the Transactions and Data Egress tabs. You can customize the data that you want to view by using filters or drilling down reports.

    Integration Hub Dashboard elements and layout.

    Integration Hub Usage Dashboard version

    Integration Hub Usage Dashboard v3.0.0 is the latest version.

    Sections in the Transactions tab of the Integration Hub Usage Dashboard

    The dashboard has these sections:
    • Overview: View the usage data on the transactions from various perspectives and, if needed, drill down to view more details. For example, you could view the monthly transactions in the last year.
    • Spokes: View the data on the transactions that were performed by the spokes and, if needed, drill down to view more details. For example, you can view the information on which spoke performed the highest number of transactions in the last year.
    • Protocols and Features: View the usage data on the various protocols and features that were used to and, if needed, drill down to view more details. For example, you can view the number of transactions that were performed with the REST protocol in the last year.

    Sections in the Data Egress tab of the Integration Hub Usage Dashboard

    The dashboard has these sections. All sections have three common reports: Data Egress, Data Egress by source (API protocols or exports), and Data Egress Trends.
    • Overview section: Gives an overview of the total data egress volume, data egress by REST and SOAP protocols, JSON, Export set, and URI from the ServiceNow instance, and the data egress across time periods.
    • API section: Gives an overview of the total data egress volume by all sources, data egress by REST or SOAP protocols or JSON data from the ServiceNow instance, and the data egress across time periods.
    • Export section: Gives an overview of the total data egress volume by all data export formats, data egress by export formats from the ServiceNow instance, and the data egress across time periods.
    Note:
    • There’s no order in which you must view the reports, set the filters, or customize the columns in the report tables.
    • All charts are adjusted to the nearest data metric starting with Bytes.

    Data organization in the dashboard

    The following images show how data is organized in the dashboard.

    Transactions section in the Integration Hub Dashboard.

    Data Egress section in the Integration Hub Usage Dashboard.