Microsoft Teams Communications Spoke

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 2 minutes to read
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    Summary of Microsoft Teams Communications Spoke

    The Microsoft Teams Communications spoke enables ServiceNow users to manage group calls and meetings directly from their ServiceNow instance. This integration requires an Integration Hub subscription and is compatible with Microsoft Teams Communications API, specifically version v1 and beta versions for certain actions.

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    Key Features

    • Group Call Management: Actions include deleting group calls, retrieving call details and participant information, inviting participants, keeping calls alive, muting participants, and initiating group calls.
    • Meeting Management: Users can create online meetings via specific Microsoft Graph API endpoints.
    • Integration Hub Dependencies: Requires specific plugins such as ServiceNow Integration Hub Runtime, Action Step - REST, and Complex Object. Some plugins may require additional licenses.
    • Connection Management: Utilizes connection and credential aliases to simplify configuration across multiple environments.

    Key Outcomes

    By utilizing the Microsoft Teams Communications spoke, ServiceNow customers can streamline their communication processes within the platform, automate meeting management tasks, and enhance collaboration without switching between applications.

    Manage groups calls and meetings in Microsoft Teams Communications account from your ServiceNow instance.

    Request apps on the Store

    Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Integration Hub subscription

    This spoke requires an Integration Hub subscription. For more information, see Legal schedules - IntegrationHub overview.

    Spoke version

    Microsoft Teams Communications spoke v1.4.1 is the latest version.

    Supported versions

    This spoke was built for Microsoft Teams Communications API version v1 and beta version, but may be compatible with later versions.
    Note:
    The Create Online Meeting and Mute Participants spoke actions use the beta API version. All the remaining actions use the API version v1.

    Spoke dependencies

    If you’re having trouble installing the app, ensure that these dependent plugins are installed:
    • ServiceNow Integration Hub Runtime (com.glide.hub.integration.runtime)
    • ServiceNow Integration Hub Action Step - REST (com.glide.hub.action_step.rest)
    • ServiceNow Integration Hub Complex Object (com.glide.cobject)
    Note:
    Some of these plugins are licensable features and require appropriate licenses, if used outside the spoke implementation.

    Spoke actions

    The Microsoft Teams Communications spoke provides actions to automate tasks when events occurs in your ServiceNow instance. Available actions include:

    Category Action Description
    Call Management Delete Group Call Deletes the specified active group call.
    Get Group Call Details Retrieves details of the specified active group call.
    Get Group Call Participant Details Retrieves the properties and relationships of a participant object or list of participant objects from Microsoft Graph API.
    Invite Participants to Group Call Invites participants to the specified active group call.
    Keep Group Call Alive Keeps a group call alive if the keep alive request is made within 45 minutes of the previous request. If the request is not made within 45 minutes, the group call is considered as an inactive call.
    Mute Participants in Group Call Mutes one or more participants in an active group call.
    Start Group Call Initiates a group call.
    Meeting Management Create User Online Meeting Creates a user online meeting using the /users/{userId}/onlineMeetings Microsoft Graph API endpoint.
    Create Online Meeting Creates a user online meeting using the /communications/onlineMeeting Microsoft Graph API endpoint.

    Connection and credential alias requirements

    Integration Hub uses aliases to manage connection and credential information. Using an alias eliminates the need to configure multiple credentials and connection information profiles when using multiple environments. If the connection or credential information changes, you don't need to update any actions that use the connection. For more information, see Connections and Credentials.

    For information about setting up the spoke, see Set up the Microsoft Teams Communications spoke.