X Spoke (formerly Twitter Spoke)

  • Release version: Washingtondc
  • Updated August 1, 2024
  • 1 minute to read

    • Use the X spoke (formerly Twitter spoke) to have private chats and group chats, and to automatically tweet messages or media in your X account from your ServiceNow instance.

    Request apps on the Store

    Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Integration Hub subscription

    This spoke requires an Integration Hub subscription. For more information, see Legal schedules - IntegrationHub overview.

    Spoke version

    X spoke v2.2.2 is the latest version.

    Supported versions

    API version v1.1.

    Spoke requirements

    • X developer account
    • X developer app to access the X APIs
    • Access token and secret of your X developer app
    • Consumer key and secret from your X developer app

    See the X Developers documentation for instructions on creating the developer application and gathering the required details.

    Spoke actions

    The X spoke provides actions to automate tweeting when events occur in ServiceNow. Available actions include:
    Action Description
    Tweet Tweets a message or media. Messages and media are tweeted as per X limits.
    Note:
    If you wish to tweet media, use the Look Up Attachment Records action before this action in your custom flow to retrieve the required media.

    Connection and credential alias requirements

    Integration Hub uses aliases to manage connection and credential information. Using an alias eliminates the need to configure multiple credentials and connection information profiles when using multiple environments. If the connection or credential information changes, you don't need to update any actions that use the connection. For more information, see Connections and Credentials.

    Note:
    Two connection and credential alias records are needed for the X spoke. One for tweeting messages and other for tweeting media. Each alias should be associated with the respective X API.

    For information about setting up the spoke, see Set up the X spoke.