---
sourceDocument: Australia Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/intelligent-experiences

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Activate the ServiceNow Otto panel standard chat

# Activate the ServiceNow Otto panel standard chat {#ariaid-title1}

Release version: Australia  
Updated July 31, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Activate the ServiceNow Otto panel standard chat to enable your agents to use AI skills, such as task summarization or navigation, in a side panel on the user interface.

## Before you begin

You must install at least one ServiceNow Otto application before you can turn on ServiceNow Otto panel.

Role required: sn_generative_ai.nsa_admin

## About this task

You must have the now_assist_panel_user role to have access to the panel once you turn it on.

To learn more about the ServiceNow Otto panel, and how it can assist your agents, see [ServiceNow Otto panel](https://www.servicenow.com/docs/hFjjEWdyC~nGw2yDj4YZWQ "With the ServiceNow Otto panel, you can get assistance from generative AI experiences to solve customer issues faster. Use this conversational interface to summarize a chat, case, or incident, get help, or generate resolution notes so that you can get the context of this information more quickly.").

## Procedure

1. Navigate to AllAI Admin HubExperiences.  
   If you're already in AI Admin Hub, select the Experiences tab.
2. Select ServiceNow Otto panel.
3. Enable the panel on your instance by selecting Turn On.  

   <br />

4. In the Turn on ServiceNow Otto panel dialog box, select Turn on.
5. If you want to use assistants, you must activate them.  
   See [Configuring assistants overview](https://www.servicenow.com/docs/access?context=configure-now-assist-va&version=australia&pubname=australia-conversational-interfaces&ft:locale=en-US) for information on activating assistants.

## What to do next

For help with installation, see [Solving installation and configuration issues with ServiceNow Otto](https://www.servicenow.com/docs/uL1A4ARWSbL192MjXW65SQ "Use this checklist to address issues or gaps in your ServiceNow Otto configuration.").

For examples of the ServiceNow Otto panel in action for Now Assist applications, see the following topics:  
* [Summarize a chat conversation by using ServiceNow Otto for Customer Service Management (CSM)](https://www.servicenow.com/docs/access?context=now-assist-csm-summarize-chat&version=australia&pubname=australia-customer-service-management&ft:locale=en-US)
* [Summarize a Sidebar discussion by using ServiceNow Otto for IT Service Management (ITSM)](https://www.servicenow.com/docs/access?context=now-assist-itsm-sidebar-discussion&version=australia&pubname=australia-it-service-management&ft:locale=en-US)
* [Summarize an issue using ServiceNow Otto for Integrated Risk Management (IRM)](https://www.servicenow.com/docs/access?context=summarize-an-issue&version=australia&pubname=australia-governance-risk-compliance&ft:locale=en-US)
* [Generate a knowledge article from HR Agent Workspace with ServiceNow Otto for HRSD](https://www.servicenow.com/docs/access?context=gen-kb-now-assisthr&version=australia&pubname=australia-employee-service-management&ft:locale=en-US)
{#activate-now-assist-panel__ul_exm_yvn_syb}

*[\>]: and then