Exploring Enterprise Asset Management

Use the Enterprise Asset Management application to optimize the quality and performance of assets by reducing downtime, increasing asset utilization, and extending asset lifespan while reducing operating costs for asset-intensive organizations.

Enterprise Asset Workspace

The Enterprise Asset Workspace is a unified medium with multiple views that help you manage your assets efficiently. The views provide you with visibility into all the important aspects of your assets, such as dashboards, Stockroom, Asset count by model, life cycle state, model category, and overall performance of assets.

You can navigate to the Enterprise Asset Workspace in the following two ways:

• If the Next Experience UI Framework is turned on your instance: Select Workspaces and then select Enterprise Asset Workspace.
• If the Next Experience UI Framework is turned off on your instance: On the left navigation bar, enter Enterprise Asset Workspace. Select to open the Enterprise Asset Workspace menu in a new tab.

Enterprise Asset Management roles

The following roles help you to configure and use the Enterprise Asset Management application to manage the life cycle of your assets, parts, and their hierarchical relationships. After access has been granted to a role, all the groups or users assigned to the role are granted the access. Roles can contain other roles, and any access granted to a role is granted to any role that contains it.

Role title	Contains roles	Description
Enterprise asset manager [sn_eam.enterprise_asset_manager]	sn_eam.enterprise_asset_technician inventory_user contract_manager category_manager procurement_user wm_initiator cmdb_query_builder cmdb_read plan_maint_admin wm_task_initiator	This role has access to all Enterprise Asset Management features except administrative functions.
Enterprise admin [sn_eam.enterprise_admin]	inventory_admin catalog_manager report_user sn_eam.enterprise_asset_manager asset procurement_admin sn_ent.classification_manager	This role has full access to the Enterprise Asset Management application.
Enterprise technician [enterprise_asset_technician]	sn_eam.enterprise_mobile_user sn_eam.enterprise_asset_editor	This role is for users who perform work tasks and update asset records as part of the asset lifecycle. This role has access to the following enterprise asset tasks: all RMA tasks except the Prepare task all recall tasks all disposal tasks all loaner tasks except the Prepare task enterprise asset audit lease-end Collection, Preparation, and Shipment tasks
Enterprise mobile user [sn_eam.enterprise_mobile_user]	none	This role has access to scan assets from a mobile application as well as dispose assets from a mobile application.
Agent [wm_agent]	none	This role is for users who perform work on enterprise assets and record details in the corresponding work orders and work order tasks.

Benefits

The Enterprise Asset Management application provides the following benefits:

• Increases asset utilization.
• Extends asset life.
• Provides an accurate and actionable asset estate view.
• Reduces asset planning to deployment time.
• Reduces cost by reducing maintenance frequency.
• Reduces disruption to operations by minimizing unplanned maintenance.

Inline editing

Ensure that you enable Inline editing in your ServiceNow instance to directly make changes to fields instead of opening the record and changing the field on the form.

Note:

Once you enable inline editing in your ServiceNow instance, it is enabled for all ServiceNow applications.