Properties installed with Collaborative Work Management

System properties that you can configure to include other ServiceNow AI Platform records in CWM Docs and modify the way non-CWM users request access to the workspace.

These properties are available for Collaborative Work Management.

Note:

To open the System Properties [sys_properties] table, enter sys_properties.list in the navigation filter.

Table 1. Properties for Collaborative Work Management

Property	Description
sn_cwm.request_role_access	Property to show or hide the Request Access button for non-CWM users in the workspace. By default, the button is hidden. When this property is set to true, an event sn_cwm.REQUEST_ROLE_ACCESS is raised. Admins can configure this event to trigger one of the following workflows, allowing the non-CWM user to request access to the workspace. Raising a Service Catalog request. Sending an email. Type: true | false Default value: false Location: System Property [sys_properties] table
sn_cwm.record_mention_config	Property to configure mentioning any ServiceNow AI Platform record within Docs pages of CWM workspace. Type: string Default value: [{"sourceTable":"sn_cwm_task","label":"CWM Task","fields":["short_description","number"]}] By default, this property is configured to include CWM task records. Location: System Property [sys_properties] table To include any other ServiceNow AI Platform record, update the property. For example, to reference the Incident records in the Docs pages, update the Value field of this property to include the Incident table. The updated Value field would include the configuration for CWM task records and Incident records: [{"sourceTable":"sn_cwm_task","label":"CWM Task","fields":["short_description","number"]}, {"sourceTable":"incident","label":"Incident","fields":["short_description","number"]}]