Agent Client Collector Framework reference

Reference topics provide additional information about mapping and fine-tuning application services using Agent Client Collector lists and forms.

• Agent Client Collector user roles
  Administrators can assign user roles to grant access to the Agent Client Collector. The following standard roles for the Agent Client Collector Framework (ACC-F) are included in the ServiceNow system with the Agent Client Collector installed on it.
• Agent Client Collector Framework default checks
  Agent Client Collector Framework provides default checks with the base system.
• Agent Client Collector performance and footprint for URL monitoring
  The following tables display the agent performance KPIs and its footprint on the host during URL monitoring data collection execution on different operation systems.
• Agent Client Collector check definition page
  The fields to be configured on the Check Definition page, when creating a check definition.
• Agent Client Collector data collection properties
  Description of the properties that determine the behavior of Agent Client Collector data collection.
• Agent Client Collector policy collection properties
  Description of the properties that determine the behavior of Agent Client Collector policy collection.
• Agent Client Collector framework configuration properties
  Description of the properties that determine the behavior of Agent Client Collector framework configuration.
• Agent Client Collector data collection tables
  Agent Client Collector performs data collection based on the scoped apps that you've installed. Agent Client Collector Framework performs basic data collection, and Agent Client Collector for Visibility performs enhanced data collection.
• Verify API is associated with a live agent
  Call the AgentNowHandler.hasAgent API to determine if the CI is associated with a live agent. The API gets a sys_id of the CI and returns a true/false result.
• Configuration file options
  Options available in the acc.yml configuration file.
• Synchronization properties for validating Agent Client Collector plugins
  Use the following properties when synchronizing public certificates from the MID Server to the Agent Client Collector.
• Agent Client Collector statuses
  The following table lists and describes the Agent Client Collector statuses.
• Agent Client Collector log levels
  The following table displays the available log levels which indicate the severity of Agent Client Collector events.
• Agent Client Collector log rotation parameters
  If Agent Client Collector logs get too large, they can drain system resources. To ensure system efficiency, configure parameters in the acc.yml file by which to rotate logs out of the system's storage (Windows default location = C:\ProgramData\ServiceNow\agent-client-collector\config\acc.yml. Linux default location = /etc/servicenow/agent-client-collector/acc.yml).
• Agent Client Collector CPU protection thresholds
  When Agent Client Collector checks consume too much CPU, the Agent Client Collector pauses its data collection and enters CPU protection mode. The agent enters CPU protection mode when it meets all the configured thresholds specified in the agent's acc.yml file. You can modify the parameter thresholds, as needed. Agents in CPU protection mode appear in the agent logs with the syntax Agent Protection.