Discovery Admin Workspace 1.2.5

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 2 minutes to read
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    Summary of Discovery Admin Workspace 1.2.5

    The Discovery Admin Workspace allows users to discover applications and create configuration items (CIs) efficiently using machine learning and crowd-sourced resources. It provides extensive visibility into your infrastructure's applications and available resources through data visualizations. The workspace enables users to evaluate application suggestions and create CIs with a single click.

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    Note: For users of Discovery Admin Workspace Washington DC Patch 5 or later, refer to Discovery Admin Workspace 1.3.1 for updated documentation.

    Key Features

    • AI-Suggested Application Fingerprints: View and manage a list of suggested applications, modify details, and add them to the CMDB during the next Discovery run.
    • Application CIs Discovered: Monitor discovered application CIs with reports illustrating user-defined CIs and their classifications.
    • ITOM Content Service: Collects unrecognized application fingerprints and creates classifiers that are updated weekly, enhancing visibility and monitoring capabilities.
    • Data Sharing: The Continuance Delivery System (CDS) allows for the optional sharing of application fingerprint data while ensuring anonymity and data security.

    Prerequisites

    • Required plugins: Discovery, Normalization, Data Services.
    • Ensure the Discovery Admin Workspace app is installed.

    Roles: Access to the Discovery Admin Workspace is granted to users with the admin or discoveryadmin roles.

    Key Outcomes

    Utilizing the Discovery Admin Workspace enables ServiceNow customers to effectively discover and manage applications, leading to improved monitoring of infrastructure and streamlined creation of configuration items. The integration of AI and data sharing enhances the ability to keep up with rapidly evolving IT products, ensuring that you have the most current application fingerprints for effective management.

    Using Discovery Admin Workspace, you can discover applications and evaluate application suggestions based on machine learning or crowd-sourced resources. Then, create configuration items with a single click.

    The Discovery Admin Workspace uses data visualizations to offer extensive visibility of your infrastructure's applications and the resources available to create application configuration items (CIs). It offers access to a list of classifiers to add to discovery.
    Important:
    If you are using Discovery Admin Workspace Washington DC Patch 5 or later, see Discovery Admin Workspace 1.3.1 for updated workspace documentation.
    Figure 1. Discovery Admin Workspace home page
    Discovery Admin Workspace home page with navigation for ITOM Content Service setup.

    To access the Discovery Admin Workspace, navigate to Workspaces > Discovery Admin Workspace.

    Key features

    AI-suggested application fingerprints
    View a list of suggested applications with fingerprints that you can add to the discovery process through the AI-suggested application fingerprints feature. You can then select a group name to view extensive details about an application.
    • Modify certain details such as the discovery pattern name or the suggested Configuration Management Database (CMDB) class.
    • View additional information about process samples and related servers.
    • Choose to remove viewed suggestions the next time Discovery runs.
    • Add suggestions to the Configuration Management Database (CMDB) the next time Discovery runs.

    For more information about discovery based on application fingerprints, see Discover applications based on fingerprints.

    Application CIs discovered

    Monitor information about application CIs discovered based on application fingerprints or ITOM Content Service suggestions through the Discovery Admin Workspace. A pie report illustrates the total number of user-defined application CIs discovered, while a bar report shows the top five application CIs discovered, grouped by class.

    ITOM Content Service
    ITOM Content Service collects unrecognized application fingerprints from different environments. AI librarians analyze these fingerprints, creating dedicated classifiers that are updated and shipped to you weekly. As new IT products are rapidly released to the market, this feature grants you rapidly updating visibility and provides you with the following benefits:
    • It reviews the products that you're currently using every week and delivers new application fingerprints.
    • It identifies irrelevant processes that aren't suitable candidates for CIs.
    • Based on AI, it helps you identify running processes fingerprints and Simple Network Management Protocol (SNMP) Object Identifiers (OIDs) and create the CIs you need for monitoring your infrastructure.
    • It discovers a higher number of products using AI capabilities that cluster and classify running application processes.
    Sharing data on ITOM Content Service

    The Continuance Delivery System (CDS), a ServiceNow® technology, synchronizes data between the Data Services instance--which stores and distributes data--and the customer instances, using only the processes and SNMP OIDS data. Using the ITOM Content Service feature through the CDS, you can opt in to share application fingerprint process data. This data can be tagged and classified by AI librarians, enabling ITOM Content Service to deliver new CIs every week. Your data is shared with your ServiceNow® instance in a safe environment. You have the assurance that no personal information is revealed, and all information is kept anonymous. Participation is optional and you can opt out at any time. For more information, see Share data on ITOM Content Service.

    Prerequisites

    Plugins required for ITOM Content Service:
    • Discovery
    • Normalization Data Services

    Confirm that you’ve installed the Discovery Admin Workspace app.

    Roles

    The following roles have access to the Discovery Admin Workspace:
    • admin
    • discovery_admin

    Dependencies

    For a list of Discovery Admin Workspace application dependencies, see Plugins or applications installed with ITOM Visibility.