--- sourceDocument: Brazil IT Operations Management sourceDocumentLink: https://www.servicenow.com/docs/r/it-operations-management Release : - brazil ft:locale : - en-US ft:publication_title : - Brazil IT Operations Management ft:clusterId : - itom bundleId : - itom workflow : - Technology --- # Subscriptions for ITOM # Subscriptions for IT Operations Management {#ariaid-title1} Release version: Brazil Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Subscriptions for IT Operations Management The ServiceNow AI Platform® licenses IT Operations Management (ITOM) products using subscription units based on Configuration Item (CI) categories. Your organization's subscription billing depends on the types and quantities of CI resources monitored, with options to purchase individual products (a la carte) or bundled subscriptions. Licensing details align with your customer contract and are synchronized with the ServiceNow platform. Show full answer Show less ## Key CI Categories Licensing measures usage across various CI categories, including: * Containers * PaaS (Platform as a Service) * FaaS (Function as a Service) * Servers * Unresolved Monitored Objects * Unclassed Category * End User Devices * IoT (Internet of Things) * Customer Premises Devices ## Product Licensing and Features **ITOM Visibility:** Includes Discovery, Firewall Audits and Reporting, Certificate Inventory and Management, Service Mapping, and other applications. It provides a unified view of your IT network and service dependencies, populates the CMDB via Service Graph Connectors, and helps manage TLS certificates and firewall policies. Licensing counts CIs discovered or populated through these tools and offers limited Tag Governance functionality for on-premises resource compliance. **ITOM Discovery:** A foundational package focusing on discovery and CMDB population, including basic Discovery, Service Graph Connectors, and CMDB 360. It measures licensed usage based on CIs found or imported and serves as a subset of ITOM Visibility. **ITOM AIOps:** Comprises Event Management and Metric Intelligence applications that monitor service health using alerts, events, and metrics. Licensing counts all CI categories where data is captured. **Health Log Analytics:** Counts CIs based on log data consumption and requires an active ITOM AIOps subscription. **ITOM Cloud Accelerate:** Includes Tag Governance, Cloud Migration Assessment, Cloud Configuration Governance, and Cloud Action Library. It manages and monitors cloud-based CIs, ensuring CI counts do not double-count resources reported by multiple features. **ITOM Optimization:** Automates cloud resource lifecycle management, enabling compliant cloud deployment and cost visibility. **Service Observability:** Centralizes data from various third-party monitoring tools into dashboards and observability tabs to improve performance tracking, root cause analysis, and reduce mean time to resolution (MTTR). ## What This Enables for ServiceNow Customers * Flexible subscription options tailored to your specific ITOM product needs and resource types. * Comprehensive visibility and management of IT infrastructure, cloud resources, and service health through integrated tools. * Improved operational efficiency by automating discovery, monitoring, and optimization workflows. * Enhanced security and compliance with tools for certificate management and firewall auditing. * Centralized observability for faster incident resolution and better service reliability. The ServiceNow AI Platform® uses a licensing method where your organization is billed for using the following IT Operations Management products: ServiceNow® ITOM Visibility, ServiceNow® ITOM Discovery, ServiceNow® ITOM AIOps, ServiceNow® Health Log Analytics, ServiceNow® ITOM Optimization, ServiceNow® ITOM Cloud Accelerate, ServiceNow® Service Reliability Management, ServiceNow®SLO Management, ServiceNow® Service Observability, and ServiceNow® synthetic monitoring. For licensing purposes, licensable resources are assigned to CI categories. License usage is measured using subscription units, which may cover a different number of resources, depending on the resource CI category. The customer contract for your organization determines the CI categories from the available options, and also the ratios of CI allocation for subscription units in each CI category. Information from the customer contract is synchronized with the ServiceNow platform. The latest version of ServiceNow® ITOM/OT SU Licensing supports the following CI categories: * Containers * PaaS * FaaS * Servers * Unresolved Monitored Object * Unclassed category * End User Devices * IoT * Customer Prem Devices {#itom-license-module__ul_xrv_hn2_x5b} You have the option to buy subscriptions for individual ITOM products separately (a la carte) or as part of a bundle with multiple products. You can also purchase both---a bundle subscription that covers most required applications and an a la carte subscription for applications that consume more subscription units. For more information, see [ITOM/OT SU Licensing subscription types](https://www.servicenow.com/docs/unHTQPyzEVbyu4USBk9NTA "Purchase licensing subscriptions for ITOM products individually (a la carte), bundle several products together, or opt for both individual and bundled subscriptions."). ServiceNow® charges for the following IT Operations Management products: ITOM Visibility : The ServiceNow® ITOM Visibility product consists of ServiceNow® [Discovery](https://www.servicenow.com/docs/Smzl3xy7DdEgCkn84_DN3w "ServiceNow Discovery is an automated process that continuously scans and identifies all the components within the IT infrastructure. It plays a crucial role in maintaining an accurate and up-to-date CMDB 360 with the information it finds."), [Firewall Audits and Reporting](https://www.servicenow.com/docs/U08qB6POWIKP9g7obHGxGA "Use the Firewall Audits and Reporting application to explore and create an inventory of your firewall security policies, devices, device groups, and manager information. Additionally, you can initiate requests for new firewall rules through the Service Catalog application and conduct audits of firewall security policies within specified time frames."), [Certificate Inventory and Management](https://www.servicenow.com/docs/18rx6Oipso8pms1aZVuQ4w "With Certificate Inventory and Management, you can discover, conduct an inventory, and proactively manage all TLS certificates. Certificate Inventory and Management supports IPv6, providing comprehensive coverage for your certificate management needs."), [Service Mapping](https://www.servicenow.com/docs/dRyaBqXHD9CkJ3W4bQIqjQ "The ServiceNow Service Mapping application discovers all application services in your organization and builds a comprehensive map of all devices, applications, and configuration profiles used in these application services."), [Cryptographic Asset Compliance](https://www.servicenow.com/docs/CgT5Q2PVgX~BrA7392Ub3w "ServiceNow Cryptographic Asset Compliance helps you inventory, assess, and manage cryptographic assets across cloud and on-premises environments to support post-quantum cryptography (PQC) readiness and help maintain security compliance."), [AI Agent Topology Mapping](https://www.servicenow.com/docs/8Ibn9VFDPcorT~l5Fb5LLw "With AI Agent Topology Mapping, you can use patterns to identify AI infrastructure components across cloud platforms in your organization. Discover your AI agents, models, and prompts, and get centralized CMDB visibility to track security compliance and vulnerabilities across your AI deployments."), [ITOM Content Service](https://www.servicenow.com/docs/wDmtdH0H~8mwOBJGx_4ZWw "ServiceNow ITOM Content Service offers extensive visibility of products in your infrastructure. The classification of processes identified by Predictive Intelligence enables wider discovery and weekly updates of new configuration items in the CMDB. Use the Discovery Admin Workspace to review and manage ITOM Content Service suggestions."), [Tag Governance](https://www.servicenow.com/docs/bVS7yQDtGbn22nv2sKDt_A "Effective tag management improves reporting and overall operations management efficiency. Use the ServiceNow Tag Governance app to identify and remediate on-premises or cloud resources that are inconsistent and don't comply with the tag policies of your organization."), [Cloud Discovery Workspace](https://www.servicenow.com/docs/KF5gPf9bqbPg~oOjTeZwMg "Cloud Discovery Workspace offers a comprehensive solution to manage the cloud operations of your organization."), and [Cloud License Estimator](https://www.servicenow.com/docs/K7XuDIE~pyx3ZRKA8wj0Rw "Cloud License Estimator estimates the resource count for all cloud resources eligible for licensing.") applications. Discovery and Service Mapping give you a unified, connected view of your entire IT network and the services that it supports. The Service Graph Connectors and CMDB 360 applications provide data to ITOM Visibility. : In addition, Service Graph Connectors populate the CMDB by bringing in data from third-party monitoring and management systems. CMDB 360 enables you to track how the CMDB contains various discovery sources at the CI attribute level. Use Certificate Inventory and Management to avoid service outages due to expired TLS certificates. Firewall Audits and Reporting helps you to discover and manage your firewall security policies to heighten the security awareness for firewall audits. : For licensing purposes, ITOM Visibility provides the CI count it discovers, both during horizontal and top-down discovery. It also reports CIs that the Service Graph Connectors populate the CMDB with. : You can also use limited Tag Governance functionality under the ITOM Visibility subscription. You can identify on-premises resources that are inconsistent and don't comply with the tag policies of your organization. ITOM Discovery : ServiceNow® ITOM Discovery is an entry-level package alternative where customers can build a healthy data platform. This package measures licensed usage of the Discovery feature and Service Graph Connectors. Discovery is a "subset" of ITOM Visibility that is also based on subscription units. ITOM Discovery includes the following basic features: ServiceNow® Discovery, Service Graph Connectors, and CMDB 360. ServiceNow® Discovery finds applications and devices on your network, and then updates the CMDB. Service Graph Connectors supplement the population of the CMDB, while CMDB 360 retains the complete history of discovery sources and proposed values. : ITOM Discovery provides the count of CIs found by ServiceNow® Discovery and brought in by Service Graph Connectors. ITOM AIOps : The ServiceNow® ITOM AIOps product includes the ServiceNow® Event Management and ServiceNow® Metric Intelligence applications, which help you track and maintain the health of services in your organization. : ITOM AIOps reports the number of CIs, where it captures alerts, events, and metric data. ITOM AIOps reports the CI count for all CI categories. Health Log Analytics : Health Log Analytics CI count is based on log data received from licensable resource types. The consumption is reflected in ITOM AIOps as well as in Health Log Analytics. For that reason, you need the ITOM AIOps subscription in addition to the Health Log Analytics subscription. ITOM Cloud Accelerate : The ITOM Cloud Accelerate product consists of the following workflow applications: Tag Governance, Cloud Migration Assessment, Cloud Configuration Governance, and Cloud Action Library. In Tag Governance, you can update CI tags in the cloud environment, in addition to updating them in the CMDB. For licensing purposes, the ITOM Cloud Accelerate license provides the CI count for CIs managed and monitored by Cloud Migration Assessment, Cloud Configuration Governance, or Cloud Action Library. If different ITOM Cloud Accelerate features report the same CIs as their resources, the CI count is manipulated to remove the duplication. ITOM Optimization : The ServiceNow® ITOM Optimization application provides automation for the cloud workflows used to manage the cloud resources throughout their life cycle. It enables certified and enterprise-compliant cloud deployment, cost visibility, and other cloud management processes. Service Observability : The ITOM Service Observability feature creates actionable dashboards and observability tabs that centralize data from existing third-party monitoring tools. It allows you to track the performance of business-critical services, enables faster root cause analysis, and reduces mean time to resolution (MTTR). Application and platform telemetry insights from multiple observability tools are combined into a centralized workflow. **Related topics** * [Subscription Management](https://www.servicenow.com/docs/access?context=subscription-management-landing-page-v2&version=brazil&pubname=brazil-platform-administration&ft:locale=en-US)