--- sourceDocument: Australia IT Operations Management sourceDocumentLink: https://www.servicenow.com/docs/r/it-operations-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia IT Operations Management ft:clusterId : - itom bundleId : - itom workflow : - Technology --- # Subscriptions for IT Operations Management # Subscriptions for IT Operations Management {#ariaid-title1} * Release version: Australia * * Updated March 12, 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Subscriptions for IT Operations Management The ServiceNow AI Platform® licenses IT Operations Management (ITOM) products using a subscription unit model based on Configuration Item (CI) categories. Your organization's contract defines which CI categories apply and the allocation ratios for subscription units. These categories include Containers, Servers, APIs, AI Agents, GPUs, Customer Prem Devices, and more. You can purchase subscriptions a la carte or as bundles covering multiple ITOM applications. Show full answer Show less ## Key Features * **ITOM Visibility:** Includes Discovery, Service Mapping, Certificate Inventory, Firewall Audits, and related applications. It offers a unified view of your IT network and services, helping manage TLS certificates, firewall policies, and tag governance. Licensing is based on CI counts discovered or imported via Service Graph Connectors. * **ITOM Discovery:** A foundational package focused on network discovery and CMDB population through Discovery and Service Graph Connectors. Licensing measures CIs discovered or imported. * **ITOM AIOps:** Provides Event Management and Metric Intelligence to monitor service health by tracking alerts, events, and metrics across all CI categories. * **Health Log Analytics:** Tracks log data from licensable resources and requires an ITOM AIOps subscription alongside it for full functionality. * **ITOM Cloud Accelerate:** Comprises Tag Governance, Cloud Migration Assessment, Cloud Configuration Governance, and Cloud Action Library. It manages cloud resource CIs, ensuring CI counts avoid duplication when multiple features report the same CIs. * **ITOM Optimization:** Automates cloud resource lifecycle management, supports enterprise cloud deployment, and provides cost visibility. * **Service Observability:** Centralizes data from third-party monitoring tools into actionable dashboards to improve service performance monitoring and reduce mean time to resolution (MTTR). ## What You Can Expect Licensing based on subscription units aligned with CI categories allows flexible and precise billing tied to your actual IT resource usage. You can tailor subscriptions to your needs by selecting individual ITOM products or bundles. This model supports efficient management of IT infrastructure, cloud resources, service health, and observability, enabling improved operational insights, governance, and faster issue resolution. The ServiceNow AI Platform® uses a licensing method where your organization is billed for using the following IT Operations Management products: ServiceNow® ITOM Visibility, ServiceNow® ITOM Discovery, ServiceNow® ITOM AIOps, ServiceNow® Health Log Analytics, ServiceNow® ITOM Optimization, ServiceNow® ITOM Cloud Accelerate, ServiceNow® Service Reliability Management, ServiceNow®SLO Management, ServiceNow® Service Observability, and ServiceNow® synthetic monitoring. For licensing purposes, licensable resources are assigned to CI categories. License usage is measured using subscription units, which may cover a different number of resources, depending on the resource CI category. The customer contract for your organization determines the CI categories from the available options, and also the ratios of CI allocation for subscription units in each CI category. Information from the customer contract is synchronized with the ServiceNow platform. The latest version of ServiceNow® ITOM/OT SU Licensing supports the following CI categories: * Containers * PaaS * FaaS * Servers * Unresolved Monitored Object * Unclassed category * End User Devices * IoT * Customer Prem Devices * Container Images * APIs * AI Agents * GPUs * Service Instances {#itom-license-module__ul_xrv_hn2_x5b} You have the option to buy subscriptions for individual ITOM products separately (a la carte) or as part of a bundle with multiple products. You can also purchase both---a bundle subscription that covers most required applications and an a la carte subscription for applications that consume more subscription units. For more information, see [ITOM/OT SU Licensing subscription types](https://www.servicenow.com/docs/a5XH3fEMNpM1x1aU9eKvcQ "Purchase licensing subscriptions for ITOM products individually (a la carte), bundle several products together, or opt for both individual and bundled subscriptions."). ServiceNow® charges for the following IT Operations Management products: ITOM Visibility : The ServiceNow® ITOM Visibility product consists of ServiceNow® [Discovery](https://www.servicenow.com/docs/apkxXss6z1oF4qPT5Bq0Vw "ServiceNow Discovery is an automated process that continuously scans and identifies all the components within the IT infrastructure. It plays a crucial role in maintaining an accurate and up-to-date CMDB 360 with the information it finds."), [Firewall Audits and Reporting](https://www.servicenow.com/docs/6zyQlKy77gqBIyDYV5JmbQ "Use the Firewall Audits and Reporting application to explore and create an inventory of your firewall security policies, devices, device groups, and manager information. Additionally, you can initiate requests for new firewall rules through the Service Catalog application and conduct audits of firewall security policies within specified time frames."), [Certificate Inventory and Management](https://www.servicenow.com/docs/spvuK_B_Qgig4Tb2NhVESA "With Certificate Inventory and Management, you can discover, conduct an inventory, and proactively manage all TLS certificates. Certificate Inventory and Management supports IPv6, providing comprehensive coverage for your certificate management needs."), [Service Mapping](https://www.servicenow.com/docs/r17v~ek6oACai0yF6IEmdQ "The ServiceNow Service Mapping application discovers all application services in your organization and builds a comprehensive map of all devices, applications, and configuration profiles used in these application services."), [Cryptographic Asset Compliance](https://www.servicenow.com/docs/xdo07NBqxVUpfwTIbqBJNw "ServiceNow Cryptographic Asset Compliance helps you inventory, assess, and manage cryptographic assets across cloud and on-premises environments to support post-quantum cryptography (PQC) readiness and help maintain security compliance."), [AI Agent Topology Mapping](https://www.servicenow.com/docs/1DTxWrvsgQy9rjzIrfd4qg "With AI Agent Topology Mapping, you can use patterns to identify AI infrastructure components across cloud platforms in your organization. Discover your AI agents, models, and prompts, and get centralized CMDB visibility to track security compliance and vulnerabilities across your AI deployments."), [ITOM Content Service](https://www.servicenow.com/docs/0UE2xgIyFniG7k8I5b1QPg "ServiceNow ITOM Content Service offers extensive visibility of products in your infrastructure. The classification of processes identified by Predictive Intelligence enables wider discovery and weekly updates of new configuration items in the CMDB. Use the Discovery Admin Workspace to review and manage ITOM Content Service suggestions."), [Tag Governance](https://www.servicenow.com/docs/2DeFNMedWw8TsSthuL9iCA "Effective tag management improves reporting and overall operations management efficiency. Use the ServiceNow Tag Governance app to identify and remediate on-premises or cloud resources that are inconsistent and don't comply with the tag policies of your organization."), [Cloud Discovery Workspace](https://www.servicenow.com/docs/IU_PixGqYyvj5VOplfruAQ "Cloud Discovery Workspace offers a comprehensive solution to manage the cloud operations of your organization."), and [Cloud License Estimator](https://www.servicenow.com/docs/Bx09ZwXK9i3t4iGJnty4Sw "Cloud License Estimator enables you to get the estimated resource count for all the cloud resources that are eligible for licensing.") applications. Discovery and Service Mapping give you a unified, connected view of your entire IT network and the services that it supports. The [Service Graph Connectors](https://www.servicenow.com/docs/access?context=cmdb-sgc-available&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US) and [CMDB 360](https://www.servicenow.com/docs/access?context=multisource-cmdb&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US) applications provide data to ITOM Visibility. : In addition, Service Graph Connectors populate the CMDB by bringing in data from third-party monitoring and management systems. CMDB 360 enables you to track how the CMDB contains various discovery sources at the CI attribute level. Use Certificate Inventory and Management to avoid service outages due to expired TLS certificates. Firewall Audits and Reporting helps you to discover and manage your firewall security policies to heighten the security awareness for firewall audits. : For licensing purposes, ITOM Visibility provides the CI count it discovers, both during horizontal and top-down discovery. It also reports CIs that the Service Graph Connectors populate the CMDB with. : You can also use limited Tag Governance functionality under the ITOM Visibility subscription. You can identify on-premises resources that are inconsistent and don't comply with the tag policies of your organization. ITOM Discovery : ServiceNow® ITOM Discovery is an entry-level package alternative where customers can build a healthy data platform. This package measures licensed usage of the Discovery feature and Service Graph Connectors. Discovery is a "subset" of ITOM Visibility that is also based on subscription units. ITOM Discovery includes the following basic features: ServiceNow® Discovery, Service Graph Connectors, and CMDB 360. ServiceNow® Discovery finds applications and devices on your network, and then updates the CMDB. Service Graph Connectors supplement the population of the CMDB, while CMDB 360 retains the complete history of discovery sources and proposed values. : ITOM Discovery provides the count of CIs found by ServiceNow® Discovery and brought in by Service Graph Connectors. ITOM AIOps : The ServiceNow® ITOM AIOps product includes the ServiceNow® Event Management and ServiceNow® Metric Intelligence applications, which help you track and maintain the health of services in your organization. : ITOM AIOps reports the number of CIs, where it captures alerts, events, and metric data. ITOM AIOps reports the CI count for all CI categories. Health Log Analytics : Health Log Analytics CI count is based on log data received from licensable resource types. The consumption is reflected in ITOM AIOps as well as in Health Log Analytics. For that reason, you need the ITOM AIOps subscription in addition to the Health Log Analytics subscription. ITOM Cloud Accelerate : The ITOM Cloud Accelerate product consists of the following workflow applications: Tag Governance, Cloud Migration Assessment, Cloud Configuration Governance, and Cloud Action Library. In Tag Governance, you can update CI tags in the cloud environment, in addition to updating them in the CMDB. For licensing purposes, the ITOM Cloud Accelerate license provides the CI count for CIs managed and monitored by Cloud Migration Assessment, Cloud Configuration Governance, or Cloud Action Library. If different ITOM Cloud Accelerate features report the same CIs as their resources, the CI count is manipulated to remove the duplication. ITOM Optimization : The ServiceNow® ITOM Optimization application provides automation for the cloud workflows used to manage the cloud resources throughout their life cycle. It enables certified and enterprise-compliant cloud deployment, cost visibility, and other cloud management processes. Service Observability : The ITOM Service Observability feature creates actionable dashboards and observability tabs that centralize data from existing third-party monitoring tools. It allows you to track the performance of business-critical services, enables faster root cause analysis, and reduces mean time to resolution (MTTR). Application and platform telemetry insights from multiple observability tools are combined into a centralized workflow. **Related topics** * [Subscription Management](https://www.servicenow.com/docs/access?context=subscription-management-landing-page-v2&version=australia&pubname=australia-platform-administration&ft:locale=en-US)