ITOM/OT SU Licensing dashboard

  • Release version: Washingtondc
  • Updated January 30, 2025
  • 1 minute to read

    • Use the ITOM Licensing dashboard to review the statistics of the resource consumption and status against your purchased subscriptions. This dashboard contains reports for each ITOM application. The reports offer visualization of the daily usage count and of the average consumption of subscription units for 90 days.

    The ITOM Licensing dashboard is a part of ITOM Licensing application. See also OTM Licensing Dashboard at All > OTM > > OTM License > OTM Licensing Dashboard.

    Role required: admin

    Access the Assessment dashboard

    Ensure that you have an admin role to access the ITOM Licensing Dashboard located at All > ITOM License > ITOM Licensing Dashboard.

    Figure 1. ITOM Licensing dashboard

    ITOM Licensing Dashboard

    Use cases

    Example of how different people in your organization would use this dashboard, see the following use case.
    User Dashboard use
    admin Validate the resource usage for different ITOM products. Report the cases where the organization exceeded the number of purchased subscription units for specific resources.
    Note:
    ServiceNow applications refer to devices and applications that comprise an application service as configuration items (CIs).

    Data visualization

    The dashboard includes following visualization:
    Usage Type Source table Description
    • ITOM Visibility
    • ITOM AIOps
    • Health Log Analytics
    • ITOM Cloud Accelerate
    • ITOM Discovery
    • ITOM Optimization
    • ITOM Digital End-User Experience (DEX)
    • ITOM Service Observability
    		 ยง ITOM Licensing CI Counts [itom_lu_ci_counts] and UsageAnalytics Counts for Tables [usageanalytics_count] Displays bars that represent counts of CIs of different licensable categories for the last 120 days per ITOM application. The dashboard also displays the line that represents the average consumption of subscription units for the last 90 days.