Plugins or applications installed with ITOM Cloud Accelerate

  • Release version: Washingtondc
  • Updated April 17, 2024
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    Summary of Plugins or Applications Installed with ITOM Cloud Accelerate

    The ITOM Cloud Accelerate applications include various plugins and applications that enhance cloud management capabilities. These plugins facilitate service provisioning, governance, and operational management across multiple cloud platforms. When updating your application, any new dependencies required will also be installed automatically.

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    Key Features

    • Cloud Services Catalog (snitomcsc): Automates cloud management and resource access, allowing you to publish offerings and manage their lifecycle.
    • Terraform Connector (sncmpterraform): Integrates with Terraform to provision and manage services across clouds like AWS, Azure, and GCP.
    • Cloud Operations Workspace (sncloudopsws): Provides tools for managing your organization's cloud operations comprehensively.
    • Guided Setup (snadssetup): Assists with initial configuration for various products, helping streamline the rollout process.
    • Discovery (com.snc.discovery): Identifies applications and devices in your network, updating the CMDB accordingly.
    • Cloud Configuration Governance (snitomccg): Checks cloud resource configurations against policies to identify and remediate violations.
    • Cloud Action Library (snitomcal): Offers predefined actions to interact with cloud resources effectively.

    Key Outcomes

    By utilizing these plugins, ServiceNow customers can expect improved cloud management efficiency, enhanced service governance, and streamlined integration with various cloud platforms. These features enable organizations to manage resources proactively, ensure compliance with governance policies, and optimize cloud operations seamlessly.

    Tables that list the plugins or applications that are installed with ITOM Cloud Accelerate applications. When you update your application, any newly required application dependencies are installed.

    Cloud Services Catalog

    The CSC Content Pack plugin (sn_itom_csc_cp) provides the required predefined content for the Cloud Services Catalog application. This content includes governance policies and actions to deliver an end-to-end governed deployment workflow.

    Table 1. Plugins or applications installed with Cloud Services Catalog (sn_itom_csc)
    Plugin or application name Description
    Cloud Provisioning and Governance: Terraform Connector (sn_cmp_terraform) Integrates Terraform Open Source, Terraform Enterprise, and Terraform Cloud with ITOM Cloud Provisioning and Governance (CPG), enabling you to provision and manage services in multiple clouds like AWS, Azure, GCP, and VMware. The Terraform templates are codified as cloud template catalogs that you can use to provision cloud resources.
    Cloud Discovery Workspace (sn_cloud_ops_ws) Offers a comprehensive solution to manage the cloud operations of your organization.
    Cloud Provisioning and Governance (com.snc.cloud.mgmt) Provides a single interface to access cloud resources, publish cloud offerings to a catalog, and manage the use of those resources.
    Guided Setup (sn_ads_setup) Enables you to step through the initial configuration of any product or application that provides a Guided Setup module. Guided Setup assists you with planning the roll-out of a product and performing the basic configuration necessary to go live.
    ITOM/OT SU Licensing (sn_itom_licensing) Calculates and displays how many subscriptions for ITOM applications your organization purchases and consumes.
    Table 2. Plugins or applications installed with CSC Content Pack (sn_itom_csc_cp)
    Plugin or application name Description
    Cloud Services Catalog (sn_itom_csc) Provides a simplified interface to automate cloud management and access cloud resources. The application enables you to publish cloud offerings to a catalog and manage the usage and life cycle of those resources.
    ServiceNow IntegrationHub Action Step - SSH (com.glide.hub.action_step.ssh) The SSH step executes SSH commands on an external *nix system through a ServiceNow® MID Server. The step also stores scripts and commands for the *nix systems.
    Agent Client Collector Framework (sn_agent) Manages Agent Client Collector on the ServiceNow instance and the MID Server.
    CCG Content Pack (sn_itom_ccg_cp) Provides optional predefined content for the Cloud Configuration Governance application such as policies, resource collectors, configuration collectors, and remediation actions.
    Flow Designer Action Step - Email (com.glide.hub.action_step.email) Provides the Send Email step to send an email to specified users or groups as an action in a flow.

    Cloud Migration Assessment

    Table 3. Plugins or applications installed with Cloud Migration Assessment (sn_cloud_migration)
    Plugin or application name Description
    ITOM/OT SU Licensing (sn_itom_licensing) Calculates and displays how many subscriptions for ITOM applications your organization purchases and consumes.
    Discovery (com.snc.discovery) Finds applications and devices on your network, and then updates the CMDB with the information it finds.
    Cloud Migration Base (com.sn_cloud_mig_base) A base plugin to support the Cloud Migration Assessment application.

    Cloud Configuration Governance

    The CCG Content Pack plugin (sn_itom_ccg_cp) provides optional predefined content for the Cloud Configuration Governance application such as policies, resource collectors, configuration collectors, and remediation actions.

    Table 4. Plugins or applications installed with Cloud Configuration Governance (sn_itom_ccg)
    Plugin or application name Description
    Cloud Action Library (sn_itom_cal) Provides predefined actions and sublows to enable interaction with the cloud resources of your organization. ServiceNow® ITOM Cloud Accelerate features such as Cloud Configuration Governance use these actions to operate.
    Table 5. Plugins or applications installed with CCG Content Pack (sn_itom_ccg_cp)
    Plugin or application name Description
    Cloud Configuration Governance (sn_itom_ccg) Checks the configuration settings of cloud resources in your organization against a set of policies to identify violations. After the violation is identified, you can use remediation workflows to mitigate them.

    Cloud Action Library

    Table 6. Plugins or applications installed with Cloud Action Library (sn_itom_cal)
    Plugin or application name Description
    ITOM/OT SU Licensing (sn_itom_licensing) Calculates and displays how many subscriptions for ITOM applications your organization purchases and consumes.
    Flow Designer Action Step - Payload Builder (com.glide.hub.action_step.payload) Enable action designers to easily create name-value pairs in JSON and XML payloads using dynamic data.
    ServiceNow IntegrationHub Action Step - Get Connection Info (com.glide.hub.action_step.get_connection_info) Provides the connection and credential details from another step, such as a representational state transfer (REST) step, to other steps in your action.
    ServiceNow IntegrationHub Action Step - XML Parser (com.glide.hub.action_step.xmlparser) Enables the XML parser action step in Flow Designer.
    ServiceNow IntegrationHub Runtime (com.glide.hub.integration.runtime) Enables execution of IntegrationHub actions and flows.
    Cloud Provisioning and Governance Core (com.snc.cloud.core) Contains resource blocks and cloud Application Programming Interface (cloud API) mappings related to Cloud API-based discovery and events processed by either response mapping or calling patterns.
    Flow Designer Action Step - Script on MID (com.glide.hub.action_step.script_mid) Provides an action step to execute custom JavaScript within a reusable action on a MID Server.
    ServiceNow IntegrationHub Action Step - REST (com.glide.hub.action_step.rest) Enables the REST action step in Flow Designer.
    ServiceNow IntegrationHub Action Template - Data Stream (com.glide.hub.action_type.datastream) Send REST, SOAP, or JDBC requests from Flow Designer to APIs that return a stream of response data larger than 10 MB, or that return paginated results. Parse stream data into a series of complex object outputs and use the data pills in other actions in a flow.