Request Service Mapping

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 2 minutes to read

    • Service Mapping is available under the ITOM Visibility subscription and requires activation by ServiceNow personnel.

    Before you begin

    Role required: none

    To purchase a subscription, contact your ServiceNow account manager. The account manager can arrange to have the plugin activated on your organization's production and subproduction instances, generally within a few days.

    If you don't have an account manager, decide to delay activation after purchase, or want to evaluate the product on a subproduction instance without charge, follow these steps.

    Role required: admin

    About this task

    The following plugins are activated automatically when the Service Mapping plugin (com.snc.service-mapping) is activated:
    • Discovery (com.snc.discovery)
      Note:
      If you're activating the Discovery plugin for the first time in the Washington DC release, install the Discovery (com.snc.discovery) plugin first, then install the Discovery and Service Mapping Patterns (com.sn_itom_pattern) plugin version 1.0.52 for Cloud Discovery to work. You can then upgrade to Washington DC.
    • Pattern Designer (com.snc.pattern.designer)
    • Cloud Provisioning and Governance Core (com.snc.cloud.core)
    • Performance Analytics – Content Pack – Service Mapping (com.snc.service-mapping.pa.content)
    • Event Management and Service Mapping Core (com.snc.service-watch)
      Note:
      The Event Management and Service Mapping Core (com.snc.service-watch) plugin is different from the Event Management plugin (com.glideapp.itom.snac).

    Procedure

    1. Navigate to All > System Applications > All Available Applications > All.
    2. On the All Applications page, select Request Plugin to open the Activate Plugin form on Now Support.
      Admin view of Activate Plugin form to capture details for activating the CSM Workspace plugin on a selected instance. For the text description, refer to the Activate Plugin form table.
    3. On Now Support, select the link to access the Now Support Service Portal Service Catalog.
      Message informing customers about new service portal with a link provided.
    4. Select your instance.
    5. Select Actions > Activate Plugin.
    6. On the Activate Plugin form, provide the following information.
      Table 1. Activate Plugin form
      Field Description

      What is your target instance

      Instance on which to activate the plugin.

      Which plugin would you like to activate

      Name of the plugin to activate.

      Note:
      If the system does not list the plugin you want or if you are activating the plugin on an OEM or on-premise instance, select the Plugin I'm looking for is not listed check box and then enter the name of the plugin.

      Select Maintenance Date and Time

      The date and time to activate the plugin.

      Note:
      Plugins are activated in two batches, once in the morning and once in the evening, on every business day in the US Pacific time zone. If the plugin must be activated at a specific time, enter the request in the Reason/Comments field.

      For example, see the following form to activate the CSM Workspace plugin on an instance named My Instance.

      Figure 1. Activate Plugin form
      Admin view of the form to capture details of the CSM Workspace plugin on a selected instance. For the text description, refer to the Activate Plugin form table.
    7. Select Submit.
      For additional details about requesting a plugin, see Requesting a Plugin from the Service Catalog [KB0751715] article in the Now Support Knowledge Base.